Job description

At The Office Gurus (TOG), we've got a place for you! The Office Gurus, headquartered in Seminole, Florida and with locations across Central America, is NOT your typical call center! We strive to provide our customer service representatives with the tools and the path to have a successful career as well as a healthy work-life balance.

Please note that only applicants residing in the state of Florida will be considered for this opportunity.

As one of our customer service Gurus, you will be a director of first impression! You will primarily be making warm outbound calls to prospective students who made online inquiries to learn more about degrees in media, art, entertainment, business, technology, or Master's programs. We validate the student's interest and degree choice, then transfer the prospective student to the university's admissions team. If you enjoy talking to people and like to help others achieve their professional goals, you will feel right at home in this role.

Our Full Time schedules offer Paid Time off and Health Benefits. Employees are paid on a bi-weekly basis with the opportunity to earn an extra $40 incentive for adhering to one's scheduled shifts as well as up to a $25 incentive for those scheduled to work on weekends.

Our aim is to extend offers to selected candidates within a week in order to allow enough time to ship the equipment.

The first paid days will be a short shift (not likely to exceed 4 hours) on 6/5/2023. This is what we call our Induction period and the session will only last as long as it takes to review policies and procedures as well as troubleshoot your new equipment to ensure everyone is prepared for training.

The training schedule is Tuesday 6/6-Friday 6/9 from 9 AM - 6 PM EDT with an hour lunch. Saturday and Sundays will be days off during training and the final day of training will take place on Monday 6/12.

From Tuesday 6/13-Friday 6/16 you will begin what we call your nesting period as you transition out of training and begin to handle calls under the supervision of our training and operations staff members. This will be another weekend off and the final day of nesting will take place on Monday 6/19.

The schedule will remain Monday-Friday 9:00 - 6:00 PM EDT through Friday 6/23 and the permanent schedule will begin on the week starting on Sunday 6/25.

Permanent schedules will take effect at the start of week 3 (the week beginning on 2/12). At least one scheduled weekend day will be required. Day and night shifts are available with a preference for closing shift availability. Please note hours of operation are Mon-Thurs 9:00 AM - 9:45 PM, Fri & Sat 9:00 AM - 7:45 PM, and Sun 11:00 AM - 7:45 PM. The specific available schedules within these timeframes will be reviewed during the interview and will be presented to our candidates to choose from on a first come, first served basis.

Training is paid.

Requirements:

• Must have a dedicated work space, free from noise and distractions
• Minimum internet requirements of 20mbps download (screenshot of speed test submitted with resume)
• Experience in a call center is great but not mandatory
• Working knowledge of Microsoft Office applications
• Dual Monitor proficiency (ability to work off of two screens, with multiple programs open)
• 35 WPM typing speed (minimum)
• Ability to commit to a 40 hour work week

Work From Home – How does it work?

TOG will provide you with the equipment by mail. (The new hire equipment package includes: 2 Monitors, PC, Headset, Keyboard & Mouse)

YOU provide the internet. We are looking for 20mbps speeds or greater– if you have a broadband connection you are good to go.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, genetic information, or other status protected by applicable federal, state, or local law.

The Office Gurus is a wholly owned subsidiary of Superior Group of Companies. Superior Group of Companies™, formerly Superior Uniform Group, established in 1920, is a combination of companies that help customers unlock the power of their brands by creating extraordinary brand experiences for employees and customers. Visit www.superiorgroupofcompanies.com or www.TheOfficeGurus.com for more information.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Work from home

Shift:

• 8 hour shift
• Day shift
• Night shift

Supplemental pay types:

• Bonus pay

Weekly day range:

• Weekend availability

Work setting:

• Remote

Application Question(s):

• Do you reside in Florida?

Education:

• High school or equivalent (Required)

Work Location: Remote

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