Description:

We are looking for a sharp, detail-orientated individual that has experience with approaching customers, guiding customers through sales interactions, upselling, and having good social skills within our AI Retail Support Associate role! This role is unique, as you will not be upselling to typical customers. Instead, you will be conducting a series of roleplays within your internal teams. You will ultimately manifest unique situations of customer engagement/interactions between you and your team members that will be tracked, recorded, and analyzed within AI.

***While this role is 100% remote only within PST, candidates that live locally around Seattle, WA will be considered with higher priority. ***

Day-at-a-glance:

• Conduct daily roleplays within and between internal teams with various scenarios of customer engagement between sellers and buyers.
• Simulating the engagement/conversation a customer has with a sales representative.
  • Guiding customers on how to help them, not to necessarily sell to them.
• Work throughout series of roleplays, stage scenarios, or situations to capture data points.
• Help guide, sell, or navigate roleplayed customer ambiguity within internal teams.
• Present findings to program stakeholders and project managers.
• Document findings, notes, and feelings within Microsoft Office Suite.

Skills and Qualifications:

• 1-2 years of approaching customers, conducting face-to-face interactions, or upselling within sales positions
  • Example: floor associates, book sellers, fashion stylists, sporting goods, telephone salesmen, electronics representatives, etc...
    • (REI, Nordstrom, Target, Barnes & Noble, Verizon, xFinity, etc...)
• Ability to communicate professionally with maturity and self-confidence.
• Strong familiarity with online shopping and research.
• Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the internet.
• High School Diploma or Equivalent.

Nice-to-haves:

• 2+ years of approaching customers, conducting face-to-face interactions, or upselling within sales positions
• Bachelor's Degree or Equivalent.

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We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• 
  Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.