Job description
Ensure customer experience in Corsair Webstore and Corsair Warranty RMA service is at world class level. Ensure all efforts are expended to meet/exceed customer product delivery and return expectations. Handles all customer inquiries in the best interest of the consumer and Corsair.
- Act as a first point of contact for consumer inquiries via Zendesk CRM
- Possess engaging customer-centric skills and ability to communicate effectively with people at all levels of the organization.
- Maintain professional internal and external relationships that meet Corsair’s core values
- Aptitude and interest in constantly seeking ways to improve the customer experience
- Effectively communicate and execute Corsair’s Limited Warranty Policy.
- BA/BS preferred, or combination of education & work experience
- Language skills: Fluent in English. Bilingual a plus.
- Experience in a multichannel (phone, or email, CRM, live chat) Customer Service role preferred
- Exceptional written and verbal communication skills
- Ability to work under pressure and to deadlines, independently and as a team
- Ability to prioritize and demonstrate attention to detail and accuracy in order processing
- Enthusiastic and dependable
- Experience with Oracle EBS, SAP Hybris and Zendesk a plus
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