Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Assess participant needs, strengths, and goals and then establish comprehensive action plans with short and long-term goals
• Provide necessary support for participants during the active enrollment period (~90 days). Support includes, but is not limited to:
• Completing pre-arrival preparations, such as locating and securing suitable housing, purchasing housing essentials, furniture and basic food supplies, setting up utilities, etc, in accordance with R&P Cooperative agreement and in collaboration with the Housing Specialist,
• Requesting and providing direct assistance, via donated goods and financial assistance
• Conduct regular, re-occurring meetings, including multiple home visits, with clients to ensure progress on goals and to provide appropriate connections to resources, including transportation assistance, childcare, and education programs
• Scheduling and ensuring successful appointments with Social Security, Department of Human Assistance, employment service providers, and any other required or beneficial public service
• Coordinating with the Refugee Health Clinic to schedule initial appointments and ensuring timely arrival to health care appointments
• Organizing and completing school enrollment for all school-aged children
• Planning and/or providing Cultural Orientation and related assessments
• Providing and arranging transportation as needed to required appointments
• Connecting participants to English Language Training, Employment Service providers, and other financial, medical, vocational, and community resources in compliance with program guidelines
• Document participant services and activities thoroughly and in a timely manner in accordance with program and World Relief Sacramento requirements
• Maintain accurate, timely, and compliant casefiles
• Update and maintain client information in protected, online databases (Dynamics, Teams, etc.)
• Achieve grant requirements and deliverables through timely, high-quality services
• Participate in on-going training to improve service delivery and ensure compliance
• Review and regularly present the status and progress of each case to supervisor and/or manager
• Collaborate successfully across World Relief Sacramento staff and departments, as well as with external service providers to ensure holistic case management
• Attend meetings as instructed by supervisor
• Other duties as assigned

Knowledge, Skills, & Abilities

• Alignment with WRS core values of serve, drive, care
• Demonstrated success working and communicating effectively in a multi-cultural environment
• Familiarity with Sacramento area social service providers strongly preferred
• Ability to speak clearly and comfortably on the phone with partners and participants, which include people with limited English abilities and/or the use of interpreters
• Strong command of Microsoft Office applications
• Proven ability to utilize digital communication tools, such as Zoom, TEAMS, and other platforms
• Ability to work as part of a team and support program-specific volunteers and interns
• Proven success achieving goals and working effectively with all levels of staff in a fast-paced, multi-cultural environment;
• Self- starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively
• Highly self-motivated and comfortable working independently towards case-specific, department, and office-wide goals

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Bachelor’s degree in social work or related field of study; or equivalent work experience
• Willingness to occasionally provide services outside of normal work hours (evenings and weekends)
• Cross-cultural experience
• Strong communication skills, with fluency in written and spoken English; bilingual in Dari, Pashto, Arabic, Russian, Ukrainian, or other languages preferred.
• Must have access to a reliable, private vehicle and insurance that can be used for local travel and transportation of clients.

• Medical
• Dental

• Offer 16 Paid Holidays!
• Vision
• Paid Sick and Vacation Time
• Paid Parental Leave (12 weeks for qualified employees)
• FSAs: Medical & Dependent Care, & Commuter Funding
• Supplemental Life Insurance (employee, spouse, and children)
• Critical Illness, Hospital Indemnity, and Accident insurance policies
• Free coffee

• Group Term Life (employee, spouse, and children)
• Long Term & Short-term Disability
• Accidental Death and Dismemberment (AD&D)
• Long Distance Travel Insurance
• Employee Assistance Program (EAP)

• 401K & Roth
• WR matches up to 4%, then an additional quarter percent up to 10%
• Eligibility: Full Time is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.

• Verizon
• Pet Insurance through Nationwide
• Home and Auto insurance through Liberty Mutual
• Working Advantage Discount Program

• While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
• The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
• The employee frequently is required to sit, reach with hands and arms, talk and hear.

• General office setting. World Relief also offers hybrid and remote schedules for limited positions.
• Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
• Year-end archiving activities involve repeated lifting and bending.
• Physical, emotional and intellectual demands
• Equipment used: Employee computer (desktop or laptop), printer, and copier.
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.