Job description

Job Title: Resident Relations Specialist
Reports to: General Manager
Location: Irvine
Salary Range: $19-$21/HR
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage willalsobe premised upon the client's directive._ The base pay range is subject to change and may be modified in the future._
Note: Must have use of vehicle, possess current driver's license and state mandated vehicle
Work Schedule: 11:00AM-8:00PM (Monday-Friday)
The Company
FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients.
We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential.
To learn more about our company and culture, please visit www.fsresidential.com/california
WHY WORK FOR US?
At FirstService Residential, we're all about our associates and are always looking for passionate, dedicated individuals to join our team. We employ people across a range of occupations and offer benefits for both full and part-time employees.
WHAT WE OFFER:

• Medical, dental, and vision plans (full time and part time 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Verizon discount
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

JOB SUMMARY:
The Resident Relations Specialist is the first point of contact between the residents and management. The Resident Relations Specialist is responsible to support the operations of the Association through customer service, record maintenance, property monitoring/inspections, and policy enforcement. A high level of customer service and communication skills should be exhibited in all endeavors.
PERFORMANCE REQUIREMENTS
Principal performance requirements include the following and other duties may be assigned:

• Responsible for all front desk operations including but not limited to telephone, email, clerical activities, interfacing with residents, and other duties as assigned. Answer customer service calls/emails from residents and provide assistance and follow up as appropriate
• Understand community guidelines and refer to governing document resources
• Conduct regular facility inspections for cleanliness and safety
• Input and distribute work orders
• Collect work order/project proposals as assigned by Management
• Inspect community on a consistent basis for violations of community rules
• Identify, input, distribute, and follow up on violations
• Conduct resident verification and complete new owner orientations
• Consistent use and maintenance of FirstServiceResidential Connect system (resident database, community calendars, community website, work order and violation tools, task logs, etc.)
• Issue and monitor access fobs and maintenance of access databases
• Coordination of resident facility rentals including application processing, event setup, monitoring, inspections, and deposit handling
• Accept and process revenue (from facility rentals, access device purchases, etc.)
• Input and coordinate vehicle safelists
• Assist owners with general assessment billing questions, payment options, and ACH setup
• Assist in the implementation of all Association sponsored community events or meetings as needed
• Maintain lost and found depository
• Issue mass communication to residents or owners as directed by Management
• Meet with Management on a regular basis to discuss Board projects or procedural updates
• Handle all functions outlined in the procedural manual
• Provide general administrative support to Management or perform other general office duties

QUALIFICATIONS:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be knowledgeable and adept with Microsoft Outlook, Word, and Excel
• Must have administrative background and be able to demonstrate organizational skills and the ability to prioritize tasks
• Demonstrates effective oral and written communication skills
• Must be able to independently answer and place telephone calls
• Must be able to communicate clearly and effectively via email
• Must be able to handle multiple tasks concurrently
• Must be able to meet deadlines
• Ability to think and work independently and as part of a team; works effectively with co-workers
• Must have excellent customer service skills
• Must exhibit professionalism, including professional attire and demeanor at all times

HOURS:
This is a full-time position. The Central Park West front desk is open seven days a week. The ability to work nights, weekends, and holidays will be required.
EDUCATION and/or EXPERIENCE
College degree desirable.
LANGUAGE SKILLS:
Proficient in English.
Bilingual Spanish helpful.
MATHEMATICAL SKILLS:
Excellent general math skills.
REASONING ABILITY:
Excellent reasoning ability and analytical skills.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must have verbal ability to effectively communicate.
• Must have writing ability to formulate effective correspondence necessary to perform the job.
• Must have use of vehicle, possess current drivers license and state mandated vehicle insurance with FirstService Residential listed as certificate holder.
• Must be able to hear in order to receive telephone calls and voice mail messages.
• Must be mobile in order to move around office and complete facility and community walkthroughs

WORK ENVIRONMENT:
The work environment characteristics are normal office conditions at an onsite community location. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional overtime may be required. Consistent and regular attendance required.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residentialare contingent upon a satisfactory background check.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

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