Job description

The Resident Service Coordinator (RSC) is a service facilitator to residents with experience working with families, adults with disabilities and frail/at risk older adults. They provide case management and information and referral. They also plan educational programs and coordinate volunteer opportunities. The RSC links residents with supportive resources and connects residents to outside service agencies. The RSC educates on available services and develops a network of contacts for resident referrals. The RSC monitors the provision of services to residents. The RSC works in conjunction with the Property Manager and other management staff to empower residents toward self-sufficiency and with aging in place. A high percentage of the duties of this position are online, including supervision, clocking in/out, trainings, meetings, and documentation.

General Assignments

· Conducts intakes and assessments of residents to determine needs or services. Maintains resident files in accordance with HUD guidelines and grant compliance.

· Assists and educates residents and families about the services which may be necessary to maintain independent living with supports.

· Plans, coordinates, and promotes educational programs for all residents. Arranges health and wellness programs and presentations on medical, legal, and social service issues impacting residents.

· Assists residents in strengthening/building informal support networks among themselves and with family members.

· Acts as a liaison between community agencies, service providers, families, and residents.

· Works as a team member with management and maintenance staff to assist residents.

· Encourages and empowers residents to be proactive in meeting their social, psychological, and physical needs.

· Facilitates meeting of needs when necessary but avoids the creation of unhealthy dependence

· Uses the least restrictive intervention necessary to alleviate a problem situation

· Is familiar with the resident lease and property house rules. Informs Property Manager of any noted lease violations. May assist residents with understanding lease and tenancy obligations

· Travels and works at various sites within the portfolio

· Ability to work flexible hours, including occasional evening or weekend work, as the position may require.

Specific Assignments

· Performs service management functions for all residents requiring assistance. Identifies those most at risk and frail by engaging residents and offering assistance with obtaining services. Strives to meet with at risk/frail residents at least once every quarter.

· Provides case management (i.e. evaluation of social, psychological, and physical needs and the development of service management plans) for residents when services are not being provided by the larger service community:

a. Assessment of individual needs for services based on the activities of daily living (ADLs).

b. Identification of services

c. Arrangement of appropriate services by serving as a liaison between resident and service providers, family members, and informal support

d. Monitors delivery and/or follow up on the quality of services provided to ensure they are appropriate, timely, and satisfactory.

e. Ongoing reassessment of resident needs

f. Disposition/Termination of services

· Educates residents on service availability, application procedures, and resident rights both individually and as a group

· Communicates withDirector of Services regarding successes, challenges, barriers, community engagement and partnership opportunities

· Reports all suspected child, dependent adult and elder abuse and neglect to the appropriate agency and supervisor

· Meets regularly with onsite team to exchange information, foster communication, and address resident issues

· Coordinates volunteer support programs with service organizations in the community

· Advocates on behalf of residents for adequate, timely, and cost effective provision of services

· Establishes and maintains relationships with local, state, and federal agencies and local service providers

· Keeps a current updated directory of community services and makes it available to residents, families, and management.

· Attends all required training and meetings. Keeps an accurate record of training attendance.

· Documents contact with residents, providers, and families. Maintains resident files on an online password protected database (AASC Online), which contains a Resident Intake, Individual Assessment, ADL Status, Resident Service Logs/Progress Notes reflecting resident status and RSC interventions, Service Management Plans, and follow up on Incident and Violation Reports.

· Meets reporting deadlines, follows up on requested items, returns phone calls/emails in a timely fashion and presents as a dependable, reliable person to residents, coworkers, and supervisors.

· Performs other duties as assigned

WORK/EDUCATION EXPERIENCE REQUIREMENTS (REQUIRED EXPERIENCE, EDUCATION AND TRAINING)

• Bachelor’s degree in Social Work, Gerontology, Psychology or other Social Science/Human Services preferred

• Minimum of two years of experience coordinating services for families, adults with disabilities and older adults

• Proven experience in service management or facilitation, including organizing, problem solving, and advocating

• Knowledge of rental assistance, transportation, adult education, childcare, after school programs, financial literacy, health services, and employment assistance programs

• Trained in the aging process, elder services, disability services, drug and alcohol abuse, and mental health issues

• Knowledge of eligibility requirements for federal and state entitlement programs

• Knowledge of legal liability issues related to service coordination

• Experience with utilizing conflict resolution and/or de-escalation techniques where appropriate

• Ability to handle emergency/crisis situations and works well under pressure when faced with complex and time sensitive issues

• Good communication, writing, problem solving and organizational skills in addition to strong advocacy capabilities.

• Intermediate level knowledge of technology to include confidence in accessing a computer with Microsoft Windows, Microsoft Outlook (email), Word (document creation), Excel (basic spreadsheet data entry), ability to complete timecards online, attend online meetings, and complete required online training

Language & Writing Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and residents.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to calculate figures and amounts such as discounts, interest, and percentages.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

AT-WILL EMPLOYMENT

· Employment with Trillium is at will. This means that both Trillium and Employee have the right to terminate the employment relationship at any time, with or without advance notice and with or without cause.

· The first 90 days of Employee’s employment will be considered an introductory period. However, this introductory period will not alter or modify the at-will nature of the employment.

TRILLIUM POLICIES AND PROCEDURES

· Employee will be provided a copy of the Trillium Employee Handbook and must adhere to all applicable policies, procedures, and code of conduct contained therein.

· At the start of Employee’s employment with Trillium, Employee will be provided information on benefits available to Employees holding this position.

· Employee is expected to act professionally in all interactions with coworkers, third-party vendors and/or residents.

· Employee is required to arrive to work on time for each scheduled shift.

· In the case of an emergency, Employee is required to contact his/her manager or supervisor at least 30 minutes prior to Employee’s start time if Employee is going to be late or absent from work.

· Excessive tardiness or absenteeism will subject the Employee to disciplinary action, up to and including termination.

· Employee is required to maintain a timesheet for all hours worked and submit the timesheet to Employer on a semi-monthly basis. The timesheet must accurately reflect all hours worked by Employee, including all overtime hours.

OTHER

· If at any time Employee is unable to comply with any of the requirements outlined above, Employee must immediately notify his/her supervisor. Failure to do so may result in disciplinary action, up to and including termination.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Huntington Beach, CA 92648: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.