Job description

Resort Restaurant Floor Manager

Bolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one-of-a-kind guest amenities, there’s no better place to see life in the Virgin Islands than at Bolongo Bay. Our small, fun, lively and personable atmosphere allows us to offer a guest and employee experience that is unlike any other big all-inclusive resort and it’s what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands.

Bolongo Bay Beach Resort is seeking a full-time Resort Restaurant Floor Manager.

Department: Food & Beverage

Reports to: Food and Beverage Manager

Job Status: Full-time

Job Summary: The Resort Restaurant Floor Manager is at the forefront of customer service and hospitality for the resort and is responsible for overseeing and directing daily operations of the Iggie’s Oasis Restaurant as well as supervising and directing staff and delivering prompt, efficient and friendly service to guests.

Duties and Responsibilities

• Supports the entire Food & Beverage operation by acting as a liaison between the Front and Back of the house
• Reads and makes daily entries in the logbook to coordinate communication between shifts and management
• Manages, trains, supervises, schedules, evaluates, and disciplines staff
• Ensures compliance with health and safety regulations
• Provides customer service, answers customer questions, and addresses complaints
• Oversees the balancing of POS, records income and expenditures, and monitor’s inventory
• Ensures workspace is always clean and free of debris
• Greets and treats guests cordially and respectfully
• Adheres to proper service standards

Education and Experience

• High School or equivalent education required
• Minimum 2 years supervisory experience in a restaurant/bar required
• 2 years bartending experience preferred

Skills and Abilities

• Working knowledge of specialty cocktails and cocktail terms (i.e. neat, on the rocks), the menu and its ingredients and of day/evening specials
• Must be familiar with the layout of the hotel
• Guest and quality oriented
• Always conduct business honestly and fairly
• Manages time and pays attention to detail
• Displays a positive attitude, even under pressure
• Exemplifies the culture of authentic hospitality
• Always be aware and attentive to guest needs

Qualifications and Requirements

• Valid US Virgin Islands Health card
• Valid Serv-Safe Credentials
• Availability to work nights, weekends, and holidays
• Must have a flexible schedule for rotational shifts
• Must follow established hotel safety protocols and procedures at all times
• Prior experience in hospitality preferred
• Strong communication and people skills
• Excellent organizational and multi-tasking skills
• Customer service oriented.
• Ability to develop and maintain positive working relationships
• Ability to stand, lift and walk for extended periods of time.
• Must be able to lift 50lbs or more.
• Basic Math Skills required.

Compensation

DOE Annually/Exempt

To apply, submit your resume here on Indeed.

No phone calls or in-person visits please. EEO, m/f/d/v.

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 2 years

Restaurant type:

• Casual dining restaurant

Shift:

• 8 hour shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• St Thomas, VI: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• Supervising: 2 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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