Job description
Overview:
$48,000/salaried exempt
Join our Food and Beverage team at The Grand Hotel ! Are you enthusiastic about crafting unforgettable dining experiences? The Grand Hotel, located just one mile from the Grand Canyon, operates a rustic yet modern steakhouse and a saloon. We offer opportunities to share your passion for hospitality by greeting and serving guests front of house or by working back of house, where you will be assisting in the kitchen by cleaning dishes or prepping our guest’s top notch meals.
As our employee, you receive extremely affordable employee housing, discounted meals, employee discounts to explore other Xanterra properties and a generous benefits program for eligible employees. By working with Xanterra Travel Collection amongst the beauty of The Grand Hotel and Grand Canyon National Park, this is your chance to Live, Work, and Explore in one of the most beautiful places on Earth!
Under direction of Operations Manager this position is responsible to assist with floor supervision and oversee the daily dining and beverage outlet operations. This includes all aspects of guest service, cleanliness of the restaurant facilities and building employee relationships. In addition, this position supports the Operations Manager with advanced administrative responsibilities including using Kronos, accurately logging invoices; tracking uniform usage and overseeing all food outlet supplies. It is anticipated that this person will be working as a floor manager 70% of the time and will be performing training and administrative duties 30% of the time.
Responsibilities:
$48,000/salaried exempt
Join our Food and Beverage team at The Grand Hotel ! Are you enthusiastic about crafting unforgettable dining experiences? The Grand Hotel, located just one mile from the Grand Canyon, operates a rustic yet modern steakhouse and a saloon. We offer opportunities to share your passion for hospitality by greeting and serving guests front of house or by working back of house, where you will be assisting in the kitchen by cleaning dishes or prepping our guest’s top notch meals.
As our employee, you receive extremely affordable employee housing, discounted meals, employee discounts to explore other Xanterra properties and a generous benefits program for eligible employees. By working with Xanterra Travel Collection amongst the beauty of The Grand Hotel and Grand Canyon National Park, this is your chance to Live, Work, and Explore in one of the most beautiful places on Earth!
Under direction of Operations Manager this position is responsible to assist with floor supervision and oversee the daily dining and beverage outlet operations. This includes all aspects of guest service, cleanliness of the restaurant facilities and building employee relationships. In addition, this position supports the Operations Manager with advanced administrative responsibilities including using Kronos, accurately logging invoices; tracking uniform usage and overseeing all food outlet supplies. It is anticipated that this person will be working as a floor manager 70% of the time and will be performing training and administrative duties 30% of the time.
Responsibilities:
- Fully understand and support Xanterra Mission Statement and Core Values.
- Responsible for assisting in overseeing the daily operation of all dining outlets to maximize profitability, minimize legal liability and conform to the regulations of Coconino Health Department and Arizona Liquor Laws.
- Responsible for effective enforcement of all Xanterra Tusayan, LLC food and beverage hospitality standards, procedures, policies and environmental program.
- Responsible for compliance with all health and safety regulations and enforcing sanitary practices for food handling, general cleanliness, and maintenance of dining and food service areas. Responsible for reporting all maintenance repair requests in a timely manner.
- Support F&B Corporate Xanterra University, TIPS & Serv-Safe classes by scheduling staff and assist in conducting assigned classes. Review tracking of front of house (FOH) staff to be in compliance with TIPS and Arizona Liquor Law.
- Under the direction of the General Manager and working with the Operations Manager, reviews and monitors expenditures to ensure that business unit(s) conforms to budget limitations. Records daily sales and labor costs on the “Actuals” spreadsheet to monitor labor costs.
- Co-responsible with back of house (BOH) Manager for the efficient buffet set-up, maintenance and break down in accordance with current timetable. Following staffing guides for FOH and sets up sections for the meal period. Working with Operations Manager, make necessary adjustments based on staffing absences and last minute changes such; as increase in bus counts.
- Under direction of the Operations Manager, responsible for conducting daily “Service Briefings” and training staff: proper evacuation procedures and how to execute plan timely, wine and beer selections, etc.
- Ensure all guest complaints (food quality and service) and employee’s concerns/issues are investigated, resolved and handled in a professional manner; follow up with Operations Manager.
- Perform periodic walk-through in the dining room and business unit(s); working closely with all BOH Managers to look at all areas of food service to ensure food quality, consistency, presentation, cleanliness and safety is maintained. Participate in quarterly F&B audits to determine areas and/or processes which may have opportunities for improvement.
- Responsible for completing accident reports thoroughly and communicating with the Risk Manager as soon as possible, following-up with the Operations Manager and General Manager
- Ensure staff members adhere to all grooming and uniform standards; meeting the appearance standards as outlined in the Xanterra Tusayan, LLC Employees Handbook and departmental guidelines.
- Ensure proper accounting procedures are in place and are enforced for check outs, voids, comps, spec sheets special event billing and tours. Under direction of Operations Manager, responsible for FOH general invoices, coding; and tracking for non-foods and beverage.
- Ensure all side work duties are assigned, enforced and completed. Under direction of Operations Manager, ensure all side work duties are communicated with all staff employees.
- Responsible for the completing the weekly manager schedules and scheduling of employee’s as required to meet business needs; review with General Manager and/or Operations Manager to ensure schedules meet labor budget and guest demands.
- Under direction of Operations Manager, assists with completing hourly staff annual evaluations in a timely fashion; review with General Manager and/or . Under direction of Operations Manager assist with periodic informal evaluations (HIGS) on FOH staff members on a bi-annual basis.
- Under direction of Operations Manager, responsible for administering disciplinary actions fairly and consistently with the approval of General Manager
- Under direction of Operations Manager, responsible for reviewing and daily approval of all FOH employees through Kronos.
- Under direction of Operations Manager, co-responsible for placing liquor, wine & beer orders in a timely manner.
- Follow up daily on Company programs, including but limited to Sustainability programs ensuring adherence to the recycle programs, ISO 14001 goals and education of staff employees.
- Other duties as assigned.
- Previous food service management experience with a thorough knowledge of food and beverage industry.
- Employment is contingent upon successful certification by Serv-Safe & Coconino Health Department and TIPS Certification.
- Must have a good working knowledge of Microsoft Office software programs (Word and Excel) to communicate effectively; to approve Kronos and enter comps and voids when necessary.
- Must have good organizational skills with the ability to maintain flexibility in carrying out daily job duties, organize and manage multiple priorities and tasks while providing leadership to a diversified staff.
- Must possess good leadership and communication skills to effectively motivate staff to the expected Xanterra Tusayan, LLC standard of excellence in guest service.
- Must accommodate our guests in the most professional manner possible.
- Must be able to establish and maintain an effective professional working relationship with staff, co-workers, directors, and other departments; by working together in a positive work environment.
- Must possess good interpersonal skills with the ability to read, write, and speak English; communicate professionally, effectively and clearly face-to-face and in written communication with all levels of guests, staff, managers, Operations Manager and General Manager.
- Must communicate with other departmental managers, and the General Manager and/or Operations Manager regarding guests’ concerns or complaints, employees’ issues and/or concerns; maintenance repair needs; and suggestions for improvement on the efficiency and operation of the restaurant and business unit(s).
- Ensure that staff is adhering and in compliance with all prescribed Company, statutory/regulatory polices and procedures regarding worker safety (OSHA), food handling requirements, the sale of alcoholic beverages, vehicle operation and risk management.
- Must have a full understanding of company policies to be able to objectively observe and evaluate work performance of all employees on staff to ensure compliance, while providing a safe and healthy work environment.
- Responsible for coaching and mentoring staff to a level of acceptable work performance. When necessary, confer with Operations Manager and/or General Manager to provide the necessary written documentation for an employee’s evaluation, corrective action reports and/or accident/injury reports.
- Must be able to maintain acceptable level of performance and positive image, to complete tasks in a safe, professional, productive and efficient manner.
Preferred Qualifications
- Bachelor of Science degree in hotel/restaurant management is desirable. Will consider a combination of practical experience and education as an alternate.
- Bi-lingual (English/Spanish) language skills a plus.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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