Job description
Retail Banker I
Qualities of the successful candidate include:
- Retail Banker employees’ interface with bank customers more than all other categories of employees, therefore, Retail Bankers must like to be around people, have a professional appearance, and be good at remembering the customer’s name
- Understand and comply with the related Federal and State banking laws and compliance regulations such as: Bank Secrecy Act, privacy, and Funds Availability Policy
- Excellent phone etiquette and verbal communication skills
- Ability to calculate figures and attention to detail is essential
- Must be able to multi-task and work under stress and pressure
- General PC knowledge is required and must be able to maneuver well in the system to assist the customer with quality customer service
- Ability to learn and run a variety of machines
- Prior banking and customer service experience is helpful but not required
Responsibilities of this position include (but not limited to):
- Perform paying and receiving functions for customers. This will include taking deposits, withdrawals, and transfers from customers. Additionally, the Retail Banker I may sell cashier’s checks and help customers with additional related services
- Provide high level of customer service in person or by phone. This includes understanding customer needs, as well as understanding the bank products offered, the ability to explain the value of those products to customers and refer customers to the appropriate department if not Retail Banking
- Support customers with maintenance questions concerning their accounts. This will include address changes, check orders and the like
- Assist walk-in customers with their new account needs. This will include checking, savings, certificates, and the like
- Assist walk-in and phone customers with problems or service issues to their account(s)
- Will be expected to cross-sell and refer customers and prospects to bank products
- Support the overall branch product promotion effort. Direct product promotion goals may be established by management for such items as ATM cards, direct deposit, automated banking, or referrals for other Bank products
We offer a competitive benefits package that includes Medical, Dental and Vision; FSA or Dependent Care; Supplemental Accident, Hospital, or Critical Illness Plans; Employer paid Life Insurance, STD, and LTD; Additional Voluntary Life Insurance Options. Vacation, Sick and Volunteer leave; 401K and Profit Sharing.
Plains Commerce Bank is an Affirmative Action/Equal Opportunity Employer committed to providing equal employment opportunity without regard to an individual’s race, religion, color, gender, national origin, ancestry, age, sexual orientation, disability, or veteran status.
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