Job description

About Toole's Ace Hardware:
We are 11 family-owned and operated hardware stores in the Central Florida area. Started in 1983 by Walter and Patricia Toole, Toole's Ace Hardware has been in the retail hardware business for over 35 years.

Position Summary:
Responsible for assisting customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation, and loading of merchandise. Also responsible for responding to customer inquiries throughout their shopping experience including promoting the Ace Rewards program.

Essential Duties and Responsibilities:
Include the following. Other duties may be assigned.

Customer Service

• Project a positive representation of Toole's Ace Hardware.
• Greet customers entering and throughout the store.
• Project a friendly, outgoing demeanor; work well with customers as well as associates.
• Clear customer checkout lines quickly and efficiently.
• Answer and monitor all calls and pages promptly, courteously and effectively.
• Communicate any problem or issue that requires management assistance.
• Continually build product knowledge base
• Possess the ability to assist customers with store layout and product location.
• Assist in pricing, stocking, marking and bagging of merchandise.

Register Operations

• Follow all cash register transaction procedures.
• Responsible for balancing of register drawer.
• Promote Ace Rewards loyalty program
• Participate in store and Cashier meetings.

Front End Appearance and Upkeep

• Keep the front end, including checkout areas and entrance doors neat and clean at all times.
• Assist with keeping impulse counters stocked and faced.
• Ensure forms and supplies are stocked at all times.
• Assist with decorating the front end and hang promotional signage.
• Call for cart pickups when necessary.
• Put away merchandise returns when needed.
• Perform all other duties as assigned.

Benefits:

• Health Insurance
• Dental and Vision Care
• Paid Time Off
• Holiday Pay (on certain holidays)
• Bonuses
• Retirement Plan with Company Match
• Employee Discount
• Regular Pay Increases
• Career Path
• Learn valuable skills you'll use for life!

Education/Training:
High School or GED equivalent.

Experience:
Cashier experience preferred. Customer service experience preferred.

Physical Demands:
Standing, walking, lifting up to 25 lbs.

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