Department: Stadium Operations

Supervisor: Operations Manager

Classification: Full Time/Exempt

Please note, as a condition of employment, COVID-19 vaccination (at least the initiation of the process) is required prior to start date. Accommodations for medical or religious reasons will be considered.

Summary:

The Hooks Retail Coordinator is a full-time position, who reports to the Operations Manager. The coordinator is responsible for running the Hooks retail store, online fulfillment, inventory management, gameday sales and staffing.

Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Brand & Retail Management

• Lead retail fan experience
• Manage staff to ensure efficiency, knowledge of products and strong selling behavior
• Supervise the retail sales floor, store presentation and transaction policies of two stadium retail locations
• Effectively process online orders for fulfillment and distribution in a timely manner
• Resolve customer issues as needed
• Represent Hooks in a professional manner at outside events
• Conduct multiple physical inventories throughout the year to ensure accurate inventory in RetailPro.
• Ensure back-room area is a clean and organized storage

Miscellaneous Duties

• Assist with non-game events
• Participate in tarp duties
• Other duties as assigned

Education and/or Experience & Skills:

• Bachelor's degree or related experience
• 2+ years of retail experience preferred
• Proficient in Microsoft office (including Word, Excel, and Power Point), point-of-sale transaction software
• Excellent planning and organizational skills, with the ability to effectively multi-task
• Detail oriented and deadline driven
• Desire to make a positive impact
• Capacity to think creatively and adjust in a quick-paced environment
• Excellent communication and interpersonal skills
• Able to work a flexible work schedule with the ability to work evenings, weekends, and holidays
• Overall positive attitude and outlook
• Bilingual (Spanish) skills are a plus

Work Environment

This job operates in a retail, office setting. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Specific vision abilities required by this job include close and focused vision.

• Ability to lift and carry up to 25 lbs.
• Ability to walk up and down stairs frequently
• Bending, reaching, climbing on step stool

Position Type and Expected Hours of Work

Ability to work a flexible schedule, including; most/all home games/events, extended hours, evenings, weekends, and holidays.

Travel

Occasional travel maybe expected in this role.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

EOE/M/F/Vet/Disability

Experience

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