Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

*Please note, this location will be a 6-month pop-up*

Position Overview:

The Retail Sales Associate is accountable for creating and providing an outstanding customer experience that exemplifies the authenticity of Canada Goose. They will execute store functions in relation to operational efficiency and customer experience, while ensuring excellence in all areas and maintaining Canada Goose’s expectations of quality and authenticity.

What You'll Do:

• Achieve or exceed personal sales targets and productivity standards
• Contribute to a positive store environment through effective communication and teamwork
• Attend and participate in all store meetings, events and product knowledge sessions
• Demonstrate values and behaviors consistent with Canada Goose’s culture
• Ensure an outstanding customer experience
• Drive our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail etc.
• Contribute to respective location’s Units per Transaction (UPT) by introducing new, underperforming and strategic categories
• Develop, maintain and drive personal customer relationship management through clienteling and after sale customer engagement
• Leverage in store elements to provide a memorable customer experience
• Comply with store operating procedures to minimize store shrink
• Handle all Point of Sale (POS) transactions in compliance with company standards
• Support in the overall upkeeping of physical store maintenance and standards
• Effectively maintain Visual Merchandise directives
• Ensure overall accuracy of inventory and proper organization and accessibility of Canada Goose’s products
• Process inbound and outbound shipment, replenishment, damages etc.
• Support in the overall upkeep of physical store maintenance and standards

Let's Talk About You:

• Minimum 2 years of retail experience, preferably in a customer focused environment
• Proven track record of successful store operations and sales experience
• Previous experience working in high volume traffic environments for affluent and luxury brands
• Strong organizational skills and a keen attention to detail
• Ability to work efficiently in a fast-paced and team orientated environment
• Good understanding of inventory management and point of sale systems
• Excellent communication and interpersonal skills
• Able to work independently and as part of a team
• Basic skills in Microsoft Office, specifically, Word and Excel
• Bonus points for proficiency in another language

All your information will be kept confidential according to EEO guidelines.

What’s in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.