Retail Supervisor

LEGOLAND Discovery Center Dallas, 3000 Grapevine Mills Pkwy
Grapevine, Texas, 76051
United States

Build yourself a more exciting future at LEGOLAND Discovery Center Dallas, SEA LIFE Aquarium Dallas as our Retail Supervisor! Compensation for this opportunity starts at $17/hr.

About The Role
The Retail Supervisor is responsible for leading the retail teams as a part of the day-to-day operations of the department. In this role, you will manage a team of fun driven and enthusiastic magic and memorable experience makers. Through diligent work and optimal fun, you will strive to achieve the financial targets and lead and develop your team.

Responsibilities

Support the Retail Manager in the efficient, effective, and safe day-to-day running of assigned commercial areas of the attraction, with a strong focus on maximizing Per Cap spends and Average Transaction Values.

Lead the Retail Team to consistently deliver world-class experiences to our guests, as evidenced by continuously meeting or exceeding KPI and Mystery Visit targets.

Support the delivery initial and ongoing training of Retail Team as required for safe, efficient, and effective operation of assigned commercial areas.

Support the Retail Manager with Merchandising and Inventory Control programs for the attraction.

Brand Specific Responsibilities

The LDC Retail Supervisor is our "trainee expert" in LEGO toys of all varieties and demonstrates a genuine passion for the fun & educational aspects of building with LEGO.

Always up to date with all new product ranges and launches, the Retail Supervisor supports the Retail Manager with their expansive knowledge of LEGO play materials,

Deputizes for the Retail Manager in working with the Commercial Director to ensure LEGO orders are placed on time and to budget to ensure we always have the highest demand items in stock

Supports the staff training on LEGO products, so all staff is knowledgeable and able to up-sell at every opportunity.

About You

Customer service experience is preferred, and experience working with children and families is desirable.

This position requires a fun, outgoing approach in interacting with others with a desire to provide service on the highest possible level and the ability to work individually and as part of a team.

Excellent communication skills are required.

Must be able to work in a fast paced, multi-task environment.

High School Diploma or GED required; college degree preferred.

Benefits of Merlin Entertainment

Excellent health care options (medical, dental, and vision that encourage preventative care).
Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
Merlin Magic Pass for friends and family to enjoy the parks & attractions.
Recognition Programs and Rewards
401(k) program with company match
Tuition reimbursement programs
Numerous learning and advancement opportunities

**Compensation rates dependent upon abilities and experience related to the opportunity

Everyone Matters at Merlin

At Merlin Entertainments, we welcome the world to our magical attractions and resorts every day, and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to build a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we strive to be the most inclusive and flexible employer in our industry

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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