Job description
Mars Electric is adding a
Returned Goods Specialist to the team based out of our Mayfield Village location. We are looking for energetic candidates who are detail-oriented and reliable team players! Career growth opportunities available for self-starters and driven individuals.
The Returned Goods Specialist is responsible for working with all departments to manage the RGA, defective, and dead stock returns processing company-wide. This role reports to the Purchasing Director.
Duties and Responsibilities:
- Act as a liaison between the customer and the vendor regarding returns issues, including investigate and resolve customer problems with returns.
- Obtain authorization from vendors for non-stock returns.
- Enter return bids and return purchase orders in Eclipse.
- Review and manager customer returns to ensure proper credit is given and any restocking fees are collected.
- Participate in scheduled Slow Moving/Dead Inventory review meetings with Returns Goods Supervisor and coordinate those returns identified in that meeting.
- Monitor RGA turnaround times and work with Purchasing to amend any issues.
- Work to automate a report to gather this information.
- Oversee non-stock item report to ensure that the RGA process is initiated on all non-stock returns.
- Manage return reporting and live queues.
- Additional responsibilities will include participation in various projects focused on process improvement and development of control plans to ensure sustained improvements.
- Comply with Mars’ safety procedures.
Competencies:
- Initiative – Timely action to address day-to-day issues and obstacles
- Judgment - Sound judgment to effectively solve problems
- Collaborative – Works well with others to meet the needs of the organization
- Follow-Up/Reliability - Ensure all work requirements are completed in a timely and accurate manner
- Strong Interpersonal Communication Skills – Effective communication with all levels
- Organized and Detailed Orientation – Able to keep track of projects and tasks.
- Multi-Task - Ability to multi-task and shift priorities when needed
Skill, Abilities, and Qualifications:
- Minimum high school diploma or GED required.
- Proficiency with computers, including Mars’ Eclipse ERP system and an advanced knowledge of Excel.
- Proven ability to work independently and complete projects timely.
- Proactive work approach.
- Must be detail oriented with strong organizational and analytical skills.
- Candidates are subject to a post-offer drug screen and background screening including criminal and reference checks.
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