Job Information

LOCATION OF (2) POSITIONS TO BE FILLED: DEPARTMENT OF SAFETY AND HOMELAND SECURITY, DRIVER LICENSE ISSUANCE DIVISION, DAVIDSON COUNTY

This position will be working in the Handgun Permits Unit.

For more information, visit the link below:
https://www.tn.gov/content/dam/tn/safety/documents/Notice_to_Applicants_6_2022.pdf

Minimum Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time clerical or customer service work.

Substitution of Education for Experience: Qualifying experience in clerical and/or customer service work may substitute for the required education to a maximum of four years (e.g., experience equivalent to one year of full-time work in one or a combination of the above listed fields may substitute for one year of the required education).

Other Requirements

Necessary Special Qualifications: Applicants for this class must:

• Complete a background clearance application which includes releasing all records involving any criminal history;
• Submit a fingerprint sample in a manner prescribed by the TBI;
• Agree to a fingerprint-based, name-based criminal history records check;
• Never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction of any Permanent disqualifying criminal offense listed in section 1572.103(a) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses);
• Never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction within the 7 years preceding the date of application of any Interim disqualifying criminal offense listed in section 1572.103(b) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses);
• Not have been released from incarceration within the 5 years preceding the date of application for any Interim disqualifying criminal offense listed in section 1572.103(b) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses);
• Not be under want or warrant for a felony listed in section 1572.103(a) or section 1572.103(b) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses).

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Job Overview

Summary: Under general supervision, is responsible for safety examination duties of average difficulty; and performs related work as required.

Distinguishing Features: An employee in this class is responsible for accomplishing duties which implement the proper execution of Financial Responsibility and driver license laws. This class differs from that of Safety Examiner 1 in that an incumbent of the latter performs work of more routine nature. This class differs from that of Safety Examiner Supervisor 1 in that an incumbent of the latter is responsible for routine supervisory work.

Work Activities

Communicating with Persons Outside Organization:

• Advises applicants, individuals or groups concerning licensing, permits, certifications, requirements, laws, rules, and regulations.
• Analyzes data to determine answers to questions from customers or members of the public.
• Assists customers by providing oral and written information to resolve their complaints.
• Confers with customers by telephone, via paper correspondence or electronic means and in person to obtain details about their requests and provide information about products or services, policies and procedures, or regulations.

Updating and Using Relevant Knowledge:

• Reads and understands changes to laws, rules, regulations, policies and procedures and applies changes to performance of job tasks.
• Applies training received to daily activities.
• Updates procedure and compliance manual with changes.

Getting Information:

• Receives court, insurance, handgun permit applications, handgun instructor and handgun school applications, and other documents via paper or electronic means for distribution and processing.
• Receives, compiles, sorts, reviews, and verifies the accuracy of data before it is entered into databases.
• Accepts, lifts, sorts, and checks containers of mail or parcels from large volume mailers, couriers, vendors, and contractors for distribution.

Processing Information:

• Researches and evaluates applications, records, or documents to gather information about eligibility or liability issues.
• Approves or disallows application, license, handgun permit, handgun instructor certifications, and handgun school certifications.
• Checks to ensure that appropriate changes were made to resolve customers' problems.
• Examines documents for completeness, accuracy, or conformance to standards.
• Interprets, processes, codes, and adds information to various databases.
• Issues licenses, handgun permits, handgun instructor and handgun school certifications to individuals meeting standards and collects appropriate fees.
• Codes information on compliance documents, applications and tickets prior to entry into databases.
• Completes and reviews form letters and draft correspondence in response to requests or problems identified.
• Confers with or interviews officials, technical or professional specialists, or applicants to obtain information or to clarify facts relevant to licensing and handgun decisions.
• Verifies, codes, and enters convictions for dissemination to state and federal agencies.
• Compiles data from records to prepare periodic reports.
• Coordinates or maintains office tracking systems for correspondence or follow-up actions.
• Retrieves photographs to verify the applicants' identity to produce completed license, handgun permits, and handgun school certifications.

Communicating with Supervisors, Peers, or Subordinates:

• Researches and analyzes data to determine answers to questions from internal customers to resolve inquiry.
• Contacts supervisor for advice on coding procedures and other processes.
• Provides training and assistance to co-workers.
• Answers telephones, responds to e-mails, directs calls, and takes messages.
• Contacts supervisor for guidance and assistance regarding outside vendors and internal personnel.

Documenting and Recording Information:

• Accesses multiple databases to retrieve information and documents needed to correct, verify or update driver or handgun records.
• Enters timesheet information.
• Maintains records, reports, or files.
• Creates driver history records for out of state residents.
• Creates driver history records for unlicensed drivers.

Interacting With Computers:

• Locates, analyzes, and corrects data entry errors, or reports them to supervisors.
• Compares data with source documents, or re-enters data in verification format to detect errors.
• Enters data into various databases using keyboard.
• Reports technical problems to help desk.

Performing Administrative Activities:

• Logs and receipts money orders, cashier checks, and cash accurately.
• Writes policies and procedures and distributes.
• Maintains inventory of office forms and office supplies.
• Maintains logs of activities and completed work.
• Addresses envelopes or prepares envelope labels, using typewriter or computer.
• Affixes postage to packages or letters by hand, or stamps materials.
• Checks completed work for spelling, grammar, punctuation, and format.
• Collates pages of reports and other documents prepared.
• Fills out business or government forms.
• Fixes minor problems, such as equipment jams, and notifies repair personnel of major equipment problems.
• Loads tapes, disks or paper into computers or peripherals.

Controlling Machines and Processes:

• Uses telephones for communicating and providing information to customers.
• Uses camera and card production equipment.
• Uses copy machines for duplicating and dispersing information.
• Uses fax machines for transmitting and receiving information.
• Uses scanners for transmitting information to various customers.

Competencies (KSA'S)

Competencies:

• Customer Focus
• Approachability
• Learning on the Fly
• Action Oriented
• Dealing with Ambiguity
• Ethics and Values
• Composure
• Time Management
• Patience
• Perseverance

Knowledge:

• 
  Clerical Knowledge
• Customer and Personal Service Knowledge

Skills:

• Active Learning Skills
• Active Listening Skills
• Critical Thinking Skills
• Reading Comprehension Skills
• Speaking Skills
• Writing Skills
• Complex Problem Solving Skills

Abilities:

• Deductive Reasoning Ability
• Memorization Ability
• Number Facility Ability
• Oral Comprehension Ability
• Oral Expression Ability
• Selective Attention Ability
• Written Comprehension Ability
• Written Expression Ability
• Wrist Finger Speed Ability
• Speech Clarity Ability

Tools and Equipment Used

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.