Job description

Sales and Service Specialist

Company Overview

Binsfeld Engineering Inc. is a well-established instrumentation manufacturing company that has earned a worldwide reputation for product excellence and outstanding customer support. For over
40 years we’ve been designing and delivering wireless test and measurement and control systems and services to industrial customers. Binsfeld products are known for high accuracy and outstanding reliability and are used in a broad range of industries.

We offer competitive benefits and a constructive work environment. And we are located in the heart of beautiful Leelanau County near Traverse City, Michigan.

Position Overview

This position integrates two related roles:

- Technical Sales (Inside Sales)
- Field Service Specialist

In Technical Sales you will use your thorough knowledge of the Binsfeld products and understanding of mechanical systems to respond to customer inquiries, primarily concerning practical torque measurements. You will communicate directly with prospects and customers from around the world in partnership with the VP of Global Sales.

The Field Service Specialist role offers some of the most interesting and exciting opportunities in this position. As Field Service Specialist you will travel to customer facilities to install Binsfeld systems and to perform real-time torque measurements or troubleshooting in the U.S. and abroad as necessary (and as COVID-19 protocols allow). Travel requirements vary but expect one to three trips per month, typically 3-5 days per project. (The nature of this work requires a certain level of physical fitness, for example, readiness to climb and work on large industrial machinery.)

Compensation and Benefits

This is a salary position with commission paid on field service work plus a sales bonus.

As a permanent full-time employee with Binsfeld Engineering you will be eligible for a benefits package that includes premium health care with HSA plan (BEI covers 100% of your premium), generous PTO (paid time off) policy, paid maternity/paternity leave and more. After one year you’ll be eligible for our tax-deferred SIMPLE IRA savings plan and profit sharing.

This position offers a unique opportunity to be part of a next-generation growth team. We are searching for an energetic and adventuresome individual who is eager to learn and willing to pitch-in as needed while growing with the company. Naturally experience is desirable but equally important is enthusiasm for the opportunity and challenge of growing a long-standing tech business to a new level.

Comment on remote work: This position is suitable for in-office or remote. Much of the work can be done remotely but candidate should expect to spend some time each month at our office in Burdickville, west of Traverse City.

Key Responsibilities

• Maintain organized records of customer and potential customer activity
• Practice effective sales lead follow-up
• Provide basic technical support (e.g., product operation and application advice)
• Assist customers with troubleshooting (solve customer problems via phone, email, video)
• Prospect new potential customers
• Seek and pursue sales opportunities with new and existing customers
• Nurture relationships with key sales contacts
• Assist with development and implementation of promotion strategies
• Staff trade shows as needed
• Install and service products at customer locations worldwide

Qualifications

This position requires a combination of skills and abilities, and a well-qualified candidate will demonstrate:

• Eagerness to learn and enjoys using knowledge to help others
• Strong communication skills—including listening
• Ability to work effectively with people at all levels
• Knowledge of torque fundamentals
• Strong problem-solving abilities and attention to details
• Ready willingness to travel—in the US and abroad
• Perpetually opportunity-minded
• Basic electronics knowledge is a plus
• Experience with strain gage sensors and measurements is a plus

Job Types: Full-time, Contract

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Paid time off
• Parental leave

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

COVID-19 considerations:
Masks not required. Employees who do not feel well are expected to test for COVID and if positive to stay out of the office until COVID test is negative.

Ability to commute/relocate:

• Maple City, MI: Reliably commute or planning to relocate before starting work (Preferred)

Willingness to travel:

• 50% (Required)

Work Location: One location

offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.