Description & Benefits:

• Full Training program provided
• Starting pay: $36,000 - $41,000
• 2 weeks of vacation pay your first year
• An additional 4 sick days/year
• Holiday pay
• Medical, dental, and vision insurance plan options
• Short term disability, long term disability, and life insurance plan options
• 401k retirement plan
• Discounts on hotel rooms worldwide
• Direct deposit payroll

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As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement.

Job Purpose:

The Sales & Events Coordinator will work with the Director of Sales & the Hotel General Manager to drive top line revenue. The Sales & Events Coordinator will be asked to contract group blocks & function room rental, compile reports, assist guests/clients, receive visitors & provide hotel tours, as well as, prospect for new business via internet research, telephone & email; and other miscellaneous task assigned by the Director of Sales. Given that the Sales & Events Coordinator is a liaison between Naples Hotel Group and its clients, excellent writing skills, concise verbal communications and listening skills are necessary. This opportunity is great for the candidate who may currently work in hotels and has a goal of becoming a Sales Manager or Director of Sales in the future.

Job Responsibilities:

• Assist with distribution of directories, location guides, and other printed material to promote the sale of guest rooms
• Generate group and/or corporate leads through internet prospecting, networking, and telemarketing
• Qualify sales leads generated by General Manager and Management Team
• Send a list of leads to Centralized Sales Team monthly
• Take booking inquiry information via phone/email and prepare proper paperwork
• Handle individual reservations for clients/groups as needed. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction
• Assist customers with plans for meetings, as well as scheduling and monitoring meeting functions
• Confidently conduct property tours with clear communication of hotels' amenities
• Assist with follow-up on rooming lists, direct bill, and other logistical requirements for previously booked business
• Ensure the prompt servicing of groups and accounts. Assist with major group check-ins as needed
• Organize, file and retrieve documents in appropriate files/binders to maintain essential records used in the department operation
• Follow consistent sales office procedures by updating account database; record account activity, call reports, traces, and history in Delphi.FDC
• Update BT Volume Report and GRC, Group Rooms Control Log by due date
• Generate guest room revenue for the hotel by booking inquire business (rate guidelines will be provided).
• Generate meeting room revenue for the hotel by booking inquire business (rate guidelines will be provided)
• Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents.
• Be required to be cross trained with other departments and may be required to perform such task on a periodic basi
• Participate in company sales blitzes on a regular basis
• Attend company meetings to exchange product information and coordinate work activities with other departments.
• Represent the hotel in public affairs in the surrounding community and in the hospitality community in your region.
• Overall Guest Satisfaction is of highest priority! This associate must follow all guidelines and training set forth by management and the hotel specific brand.
• Perform other duties as required or assigned

Additional Qualifications:

• Current IHG, Hilton or Marriott Front Desk/Office experience preferred
• Excellent oral and written communication skills
• Interpersonal and time management skills
• Direct sales skills
• Guest relation skills
• Problem solving/ service recovery skills
• Work varied shifts as business needs dictate
• Strong Microsoft Office skills, specifically Excel
• Appropriate professional appearance and demeanor
• Passion for excellence and exceeding expectations
• Attention to detail and organizational skills are a must
• Love to learn

• Employment is conditional on candidate's successful completion of pre-hire drug and background screening

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