Summary

Monitors customer activity. Trains and helps improve the performance of salespeople.

About Us

Friendly Ford, Inc. is our customers trusted Ford dealership in Roselle and its because of our experienced staff that keeps the loyal customers coming back. We are dedicated to providing exceptional customer service and being an integral part of our community. If you're interested in learning more and want to be apart of our team, we welcome you to apply!

Benefits

• 401(K) Plan
• Medical Plan
• Dental Plan
• Vision Plan
• Paid Vacation
• Promote from within
• Family Owned & Operated
• Partners in our community
• Team of tenured employees

Essential Duties

• Hires, trains, motivates, counsels and monitors the performance of all salespeople.
• Directs and schedules the activities of all department employees, ensuring proper staffing at all times.
• Ensures that each customer is greeted as quickly as possible.
• Implements and maintains a prospect tracking and follow-up system.
• Helps salespeople close deals when necessary.
• Communicates with new-vehicle and used-vehicle salespeople to ensure that dealership policies and procedures are understood and followed.
• Conducts sales training meetings as directed by the general sales manager.
• Forecasts aggressive yet realistic monthly goals and objectives for individual salespeople and provides them with the support to meet these goals.
• Assists in development of improvement programs for salespeople who are having difficulty reaching their objectives.
• Ensures salespeople maintain a high customer satisfaction rating.
• Recommends for dismissal any salesperson failing to meet dealership standards.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect vehicle sales.
• Maintains professional appearance.
• Attends managers meetings as requested.

Other tasks as assigned.

Qualifications

• Available to work flexible hours and weekends

• Self-starter mentality and ambitious spirit preferred

• Ready to waste no time on learning new product in’s and out’s, eager to improve

• Phenomenal communication skills with customers and team members

• Professional, well-groomed personal appearance

• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.