Job description
Summary:
The Baltimore Sun is seeking a Sales Planner to join our team! 100% remote! The Sales Planner’s key responsibility is to manage campaigns and digital workflow, across multiple platforms. They are the main point of contact for internal and external client contact and focus on problem solving and issue resolution. It’s like they are their own mini marketing agency! They assure all campaigns receive white glove service by overseeing a smooth & timely onboarding process, accurate campaign ordering & execution, correct billing, and initial KPI achievement. Post campaign launch, the Sales Planner remains the primary internal/external day to day contact, managing all post sale workflow and ensuring nothing less than 100% customer satisfaction. You’re obsessed with making your customers happy! The Sales Planner aligns all goals to Tribune’s strategic plan to ensure continuous improvements, customer-focused quality, and engagement to maximize revenue across all product lines.
What you will do:
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Partner with with the customer directly on assets, revisions, creative approvals, targeting, URLs, etc. needed to properly traffic and fulfill the order
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Ensuring new contracts are signed and all billing/account information is accurate
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Serves as point person with downstream operational teams (Digital fulfillment, Creative, Preprint Logistics, Prepress, Layout, etc.) to limit discrepancies on ad orders by reviewing for accuracy, communicating findings and providing timely resolution recommendations
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Work with Shared Services Order Entry team
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Partner with the Creative team (if necessary) to build creative ad units for campaign execution
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Partner with the eEvents team on marketing events focused on fulfillment and partner with the Studio on implementation of Branded Content
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Set up new accounts with electronic invoicing, ad upload, ad proofing, and credit applications, as appropriate
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Reviews insertion orders for accuracy, resolves IO discrepancies by verifying correct rate usage, distribution, etc.
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Serves as direct liaison with the collections team on billing reconciliation tasks, resolves credit locks, process adjustments and tracks credit applications
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Managing contract expiration dates, partnering with their Sales Reps on renewal strategies and taking part in client facing renewal presentations as requested
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Keep your Sales Rep informed of day-to-day issues and key areas of client concern as they apply to overall programs and campaigns; you know what’s going on and want your team to know as well
What you will bring:
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Minimum 1 year of experience within sales support, sales operations or project management
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Possesses strong digital acumen; you enjoy working with multiple platforms to execute campaigns
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Customer obsession! You have a strong customer focus that conveys you know how important they are!
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You demonstrate effective interpersonal skills to include areas of negotiating, motivating, written and verbal communication; you are the expert at what you do!
What’s in it for you:
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100% remote work! No wasted time commuting and cost for gas!
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Be part of a media company rooted in award-winning journalism which informs, inspires and engages our growing audience
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You can contribute to a company that develops strong relationships with our audience and delivers innovative, customer-focused solutions based on their evolving needs
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Opportunity to contribute to creating new and inventive ways for our company to be successful
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Develop and strengthen your capabilities to drive your career, personal and professional growth
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Work collaboratively with a talented team that has shared objectives
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Join a dynamic environment that confronts industry challenges with sharp thinking and expertise
Who we are:
The Baltimore Sun is the largest general-circulation daily newspaper based in the state of Maryland and provides coverage of local and regional news, events, issues, people, and industries. Founded in 1837, it is currently owned by Tribune Publishing. Our mission is to deliver the truth every day. We bring you the stories that matter most, written without bias, so you can make informed decisions. The Sun's
Pulitzer Prize-winning journalism
works to protect your interests, help navigate your daily life and tell the stories that connect you with the communities where you live and work.
Tribune Publishing is committed to hiring people with diverse backgrounds, voices and visions. Be yourself. Bring yourself. Because that’s the only way we will deliver on our mission to provide meaningful journalism to the diverse communities we serve. We hold ourselves accountable for fostering inclusion and opportunity across race, gender, age, creed, identity and experience. Join us.
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