Job description
MSC Cruises USA is expandingits Commercial team to include adding support for its Inside Salesdepartment. This role is responsible forproviding support to Field Sales Managers and Travel Partners in all selling andservicing activities, as well as ensuring high level of Customer Service. Youwill be assisting with answering incoming phone calls from travel agents and respondingto email requests. This is currently a fully remote position however hybridmodel may commence in the future.- Associates or Bachelor’s degree or equivalentcombination of education and\/or relevant sales experience.
- 3+ years sales experience. Travel industryexperience a plus. Experience managing relationships within the travel industrypreferred
- Strong communicator both written and spoken andability to have a meaningful dialogue with Trade Partners
- Strong IT skills including MS Office suite (Word,Excel)
Assists with pre and post sales calls inquiries by BDM’s and Travel Partners. Leverages the interactions with Travel Partners to create and maximize selling opportunities.
Follows up with Travel Partners to assist with business needs, keeps the Travel Partners up to date on the brand's products, promotions and selling tools
Partners with Sales Managers and coordinates the execution of trade related events, ship tours, FAM training functions, and Seminars at Sea.
Assists with Co-op marketing procedures and ensures accuracy with commissions and claims
Networks and interacts with all relevant internal departments to act on requests and complete service resolution tasks for BDM’s and Trade Partners
Answering incoming phone calls and emails, stays in contact with Travel Partners and follows up in a timely manner.
Assisting Business Development Managers with problem resolution
Ensures excellent customer service is delivered
VISA REQUIREMENTS (if any) Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.
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