Job description
Christie Clinic's department of Radiology is looking for a full-time Scheduler between Monday - Friday 7:00am-5:30pm at the University clinic. Duties include greeting clinic patients upon arrival, assisting with the check in process, answering incoming phone calls, scheduling appointments and assisting with the checkout or rescheduling process. The Scheduler will also serve as a liaison between patient and medical support staff.
TYPICAL PHYSICAL DEMANDS:
Demands include sitting, standing, walking, bending, stooping, stretching and lifting. Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required.
TYPICAL WORKING CONDITIONS:
Work is performed in the reception area and involves frequent contact with patients and providers as well as exposure to communicable illnesses. Requirements may include working irregular hours.
Responsibilities:
- Greet patients and visitors in an efficient, professional and courteous manner and solicit customer feedback to improve service.
- Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments in a quick and accurate manner.
- Provide check-in process for patients.
- Verify and update necessary demographic information.
- Maintain modality schedules and check for accuracy.
- Keep a neat and orderly work and lobby area.
- Maintain relevant office supplies for department effectiveness.
- Perform related work as required.
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