Job description
Overview:
Fighting cancer takes great strength and courage. It also takes an exceptional team of Schedulers working behind the scenes to provide support and be a part of our patients' experience in our clinics. We are looking for a dynamic, patient-centered Scheduler Sr. to join our exceptional team.
If you like being able to organize and maintain an active schedule as well as speak with patients on the phone and in person, we want you to join our team.
About Us:
As part of the US Oncology Network, one of the nation's largest healthcare services networks dedicated exclusively to cancer treatment and research, we can quickly bring the latest advances in cancer care to our patients. Most importantly, we understand the special needs of cancer patients, and are devoted to caring for the whole person, not just the disease. Our physicians and staff treat patients in over 21 locations throughout the state including Glendale, Goodyear, Green Valley, Phoenix, Prescott Valley, and Tucson.
Benefits:
We offer competitive pay and a comprehensive benefit package that includes, 401K Profit Sharing, Critical Care Insurance, Dental Insurance, health Spending Accounts, Legal Insurance, Long-Term Care, Medical Insurance, Paid Time Off, Short and Long-Term Disability, Tuition Reimbursement, and Vision Insurance.
To make a difference in someone's life, you don't have to be brilliant, rich, beautiful or perfect. You just have to care.
Responsibilities:
In your job, you will have the ability to make a difference in a patient's journey by:
Qualifications:
Minimum Qualifications
What You Bring to the Team
The safety of our patients and staff is our top priority. Masks may be required in all Arizona Oncology facilities regardless of vaccination status. Candidates who accept employment including current employees who are applying for internal positions, are required to provide proof of Covid-19 vaccination prior to their start date. Religious and medical exemptions are available to those who meet the criteria.
Also, this will need to be updated to 17 locations:
Most importantly, we understand the special needs of cancer patients, and are devoted to caring for the whole person, not just the disease. Our physicians and staff treat patients in over 17 locations throughout the state including Goodyear, Green Valley, Phoenix, Prescott Valley, Scottsdale, and Tucson.
Fighting cancer takes great strength and courage. It also takes an exceptional team of Schedulers working behind the scenes to provide support and be a part of our patients' experience in our clinics. We are looking for a dynamic, patient-centered Scheduler Sr. to join our exceptional team.
If you like being able to organize and maintain an active schedule as well as speak with patients on the phone and in person, we want you to join our team.
About Us:
As part of the US Oncology Network, one of the nation's largest healthcare services networks dedicated exclusively to cancer treatment and research, we can quickly bring the latest advances in cancer care to our patients. Most importantly, we understand the special needs of cancer patients, and are devoted to caring for the whole person, not just the disease. Our physicians and staff treat patients in over 21 locations throughout the state including Glendale, Goodyear, Green Valley, Phoenix, Prescott Valley, and Tucson.
Benefits:
We offer competitive pay and a comprehensive benefit package that includes, 401K Profit Sharing, Critical Care Insurance, Dental Insurance, health Spending Accounts, Legal Insurance, Long-Term Care, Medical Insurance, Paid Time Off, Short and Long-Term Disability, Tuition Reimbursement, and Vision Insurance.
To make a difference in someone's life, you don't have to be brilliant, rich, beautiful or perfect. You just have to care.
Responsibilities:
In your job, you will have the ability to make a difference in a patient's journey by:
- Answer all incoming calls, assesses callers' needs, directs to appropriate personnel.
- Obtain and communicate messages in an accurate and timely manner.
- Efficiently schedule new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines.
- For new and or referred patients, set up in system with appropriate documentation and coding.
- Cancel/reschedule appointments according to physician schedule changes; notify appropriate clinic personnel.
- Obtain and enter all authorization and correspondence relating to referrals in patients' charts and/or electronic medical records (EMR).
- Collect co-pays, deductible and other out of pocket amounts at time of visit.
- Maintain primary office scheduling template containing all physician meetings, satellite schedule, rounding and call coverage.
- Arrange for patients to have financial counseling as needed.
- Demonstrate an understanding of patient confidentiality to protect the patient and clinic/practice.
- Follow policies and procedures to contribute to the efficiency of the front office.
- Cover for other front office functions as requested.
- May schedule outpatient appointments/testing/surgeries and hospital admissions upon request.
- Obtain necessary pre-certification as required.
- May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed.
- May be responsible for follow up on all pre-operative tests to ensure cleared for surgical procedure and communicates with physician and patients if further testing is required before surgery is performed.
- Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure.
Qualifications:
Minimum Qualifications
- High school diploma or equivalent required.
- Minimum five (5) years of office experience, preferably in a medical office setting.
- Knowledge of medical terminology and coding required.
- Must have excellent communication skills, written and verbal.
- Proficiency in Microsoft Office (Outlook, Word, Excel) required.
What You Bring to the Team
- Prior scheduling experience in a medical office setting preferred.
- Excellent communication skills, written and verbal.
- Proficiency in Microsoft Office (Outlook, Word, Excel).
The safety of our patients and staff is our top priority. Masks may be required in all Arizona Oncology facilities regardless of vaccination status. Candidates who accept employment including current employees who are applying for internal positions, are required to provide proof of Covid-19 vaccination prior to their start date. Religious and medical exemptions are available to those who meet the criteria.
Also, this will need to be updated to 17 locations:
Most importantly, we understand the special needs of cancer patients, and are devoted to caring for the whole person, not just the disease. Our physicians and staff treat patients in over 17 locations throughout the state including Goodyear, Green Valley, Phoenix, Prescott Valley, Scottsdale, and Tucson.
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