Job description

Are You an Innovative, Positive, & Encouraging Individual with a Self-Starter Attitude?

Only Apply If Your Answer is “Yes!” to the following…

• You have at least 1 year of Home Care Scheduling Experience (ClearCare/WellSky and Salesforce experience preferred)?
• You have excellent communication skills?
• You are organized, professional, and have computer skills?
• You are a proactive problem solver who loves a challenge?
• You can pass a criminal background check & drug test?

Primary Responsibilities:

• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Create and maintain client and Care Pro schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
• Monitor, mediate, and log all client and Care Pro activity utilizing the software system.
• Follow up with all client and Care Pro issues to ensure their problems are resolved.
• Enter and maintain accurate client and Care Pro records in the software system.
• Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.
• Follow up and communicate Care Pro and client issues to ensure problems are resolved.
• Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
• Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
• Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Benefits

• Local - why drive all over
• Benefits, health, vision, dental, Life, Accident
• 401k
• Direct deposit and access to your pay on a daily basis if desired
• Holidays worked paid

In a Nutshell - we pride ourselves on quality. We are a fast paced, family oriented, home care agency seeking a highly dependable, compassionate, motivated individual to join our team. If you are confident, personable, caring, and looking to stay long term and grow with a company, choose us. We know you have choices, why not choose the best. Home Instead is the largest and oldest home care agency in the world, but individually owned and operated by a husband and wife who live here in Goodyear. We are looking for a talented but true, honest person who really gives it their all and wants to stay. Our caregivers are our heart and soul. The families we serve need and deserve us, the best home care agency and employer in the west valley. If you believe in our mission and want to join us, please respond and let me know.

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