Job description

HYBRID POSITION -

The Scheduling Coordinator role is managing, scheduling, planning and organizing a staff of several hundred for the elder care industry. This includes staffing open schedules/shifts, transportation appointments, advocating for clients’ medical needs, and maintaining professional relationships with employees, clients, client families, medication professionals, and business partners. Individual needs to be available work hours (based on Central time zone) Tuesday to Saturday.

ESSENTIAL DUTIES AND RESPONSIBILITIES______________________________________

· Work with the scheduling team to ensure the client’s care schedule is current

· Handle emergency situations such as call offs, cancellations, and new clients starting care.

· Participate with on-call duty for after hours and weekends; follow protocol for after-hours response time and tracking

· Acquire approval for any overtime time worked or scheduled by the management

· Effectively communicate by email through laptop during on duty hours

· Confirm field staff is aware of all assignments, projects, and duties

· Report field staff performance issues to HR

· Self-manage hours worked per week; including when and how after hours should be allocated

· Update client schedules regularly to ensure database is current

· Properly document and track activity in Clear Care to ensure proper billing and payroll

· Assist with any tasks as directed by the Managing Direct, Executive Vice President, and HR Manager

· Work with a team including Client Care and Outreach Managers, Care Coordinators, and office administration to manage clients’ care needs

· Other duties as assigned

QUALIFICATIONS_______________________________________________________________

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

· High school diploma or equivalent (GED)

· One plus year of scheduling, logistics, healthcare or homecare.

· One plus year of Office admin experience.

Communication Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees of organization.

Mathematical Skills:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

· Must be proficient in Outlook, Microsoft Word, Excel

· Must be comfortable with faxing, copying, and scanning documents.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Required to sit and use hands to operate telephone, type and operate computer and mouse

· Must be able to talk, hear, and bend and twist neck

· May occasionally lift and/or move up to 10 pounds and occasionally push/pull/lift 40lbs with reasonable accommodation

· Specific vision abilities required include close vision and distance vision

· Must be able to work most hours at a desk

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is in a typical office environment

· The noise level in the work environment is usually moderate, but occasionally noisy

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Vision insurance
• Sick Pay
• Paid time off
• Retirement Plan

Schedule:

• Day shift
• Evening shift
• On call

Application Question(s):

• Are you willing to undergo a background check, in accordance with local law/regulations?
• Are you available to work Saturday 9 am to 5 pm PST?
• Are you available to work Tuesday - Friday 2 pm to 10 pm PST?
• Are you available to work Saturday on-call from 10 pm to 9 am PST?

Education:

• High school or equivalent (Preferred)

Experience:

• Health care Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)
• Home Health Care: 1 year (Required)
• on call response: 1 year (Preferred)
• Scheduling caregiver shift: 1 year (Required)
• Scheduling in homecare for home health: 1 year (Required)
• Office admin: 1 year (Preferred)
• Outlook, Microsoft Word, Excel: 1 year (Preferred)
• working with Clear Care system: 1 year (Required)

Job Type: Full-time

Pay: $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance
• Work from home

Medical specialties:

• Home Health

Schedule:

• 12 hour shift
• Day shift
• Weekends only

Experience:

• Home Care Scheduling: 1 year (Required)
• Customer service: 1 year (Required)
• Computer skills: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: Hybrid remote in Irvine, CA 92612

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