Job description
Schoolhouse Market Team Member
Job Summary
Reports to: Company Store Manager
The Schoolhouse Market Team Member supports the operation by helping it run smoothly on a day-to-day basis. They would greet customers and supply customer service. Display merchandise and complete the sale.
Responsibilities
- Work closely with SML to prepare the merchandise for displays at the Schoolhouse Market.
Delivers exceptional customer service by maintaining the customer come first attitude and through personal contact with customers while promoting sales by sampling merchandise and products to customers as well as staff.
Help customers providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.
Perform all daily functions of operating the Schoolhouse Market to include opening and closing operations of the market.
Maintains a safe and clean store environment.
Education
- High school diploma or equivalency.
Experience
- Experience in a retail environment is desired.
Competencies
Demonstrates Core Values of Respect, Integrity & Trust
Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with the broader community.
Core values are practiced understood. Promotes fair, open, and respectful behavior within teams.
- Communicates honestly and openly with all members of the organization. Follows through on promises and commitments made to others. Always treats everyone equally with fairness and respect. Invites others to share their opinions and concerns before making decisions. Focuses on organizational success rather than personal gain. Holds self and others accountable to the organization's values and standards.
- Facilitates the honest and open sharing of ideas among team members.
- Sets clear expectations for how team members should treat one another.
- Checks all decisions to ensure that they are in accordance with the overall organizational values before they are implemented.
- Gives team members credit for successful projects or initiatives.
- Encourages team members to come forward when they notice violations of organizational standards.
Be Caring
Genuinely seeking to understand and respect others’ perspectives and emotions; encouraging a culture of compassion, empathy and support within and beyond the organization.
Exemplifies empathy and compassion in leading a team.
- Keeps communication channels open with team members.
- Coordinates efforts among others to help team members facing challenges.
- Suspends judgments and evaluations of what others offer by staying open, curious and flexible.
- Expresses appreciation and gratitude for team members’ strengths and contributions, regardless of whether there are areas for improvement.
- Engages in dialogues with team members to help them reflect on past experiences and find out how to develop or solve problems.
- Focuses efforts on helping team members resolve the issue when they make mistakes, instead of complaining or placing blames.
- Encourages team members to speak openly and raise constructive complaints.
Be Responsible
Holding yourself and others to high standards of accountability and creating an infrastructure and transparent corporate culture that supports and measures personal and organizational responsibility and accountability.
Promotes accountability within teams
- Works with individuals to establishes clear roles and responsibilities within the team.
- Discusses with team members the objectives, deadlines, and desired results for individuals and teams, establishing regular review and oversight procedures against a plan.
- Empowers team members to take ownership of problem solving in their own areas.
- Identifies what to measure and establishes measurement procedures.
- Shares accountability with team members for successes and failures.
- Monitors progress, quality of work, and use of resources, adjusting as needed.
- Provides regular and timely feedback to individuals and teams, such as recognition for achieving goals on time and within budgets.
Communicate Effectively & Share the Why
Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue, and building consensus.
Fosters two-way communication
- Recalls others' main points, taking them into account in own communication.
- Checks own understanding of others' communication (e.g., paraphrases, asks questions).
- Elicits comments or feedback on what has been said.
- Maintains continuous, open and consistent communication with others.
Be Engaged
Handling situations and issues proactively and persistently, seizing opportunities that arise.
Addresses current issues
- Acts on issues in own area of responsibility instead of waiting or hoping the problem will solve itself.
- Tries varied approaches and solutions to resolve a problem.
- Persists when significant difficulties arise.
Be Quality Minded
Following procedures, ensuring high quality output, taking action to solve quality problems or notifying others of quality issues.
Seeks to improve the quality of own work
- Names key quality metrics in own area of work.
- Works at a level that consistently meets and often exceeds quality standards set by the organization.
- Seeks opportunities to improve how work is done, raising the quality of the output.
Signature
Date
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.
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