About US

Our vision is to: Share Alaska with the world.

Our mission is to: Transform our community with innovation and creativity through the best locally crafted goods and legendary hospitality in Alaska!

Our Core values: Be Legendary, Be Honorable, Be One Team.

We own and operate several restaurants, hotels, and brewers in Anchorage and Denali National Park. Link to our website: https://www.northernhospitalitygroup.com/

We are a fast-growing company and are searching for strong leaders that believe in our vision, will accomplish our mission, and live our core values.

FOH Manager

The FOH Manager is responsible for managing all front-of-house (FOH) operations in conjunction with the back-of-house (BOH) in the restaurant during opening, mid and closing shifts. Key responsibilities include coaching, developing and disciplining team members during service, managing the guest experience to ensure that it is always up to the gold standard overseeing the quality of our food and beverages, and supervising the overall restaurant flow and experience on a shift-by-shift basis. The FOH Manager is charged with ensuring service at the highest level and never letting standards slip. The FOH Managers focus is improving internal operations to solidify and optimize performance.

Essential Duties and Responsibilities include but are not limited to:

Shift Execution

Perform opening, mid and closing shift duties

Manage daily operations including cleanliness, organization, revenue opportunities and staffing

Exercise discretion and independent judgment in facilitating zone management

Ability to quickly and accurately identify critical information and make independent judgments in accordance with the philosophies and business practices of the Company.

Guest Relations Management

Manage guest relations and guest recovery

Provide exceptional guest service, thereby setting the standard for all employees

Monitor staff performance and hold staff accountable for their performance, ensuring guest's experiences meet the gold standard

Personnel Management

Make hiring and termination recommendations to General Manager.

Train, coach, develop and discipline all front-of-house employees through ongoing feedback and the establishment of performance expectations

Participate in on-going education for team members including creating training programs

Operational Execution

Manage supplies deliveries and inventory and maintain records of invoices

Ensure safety & sanitation

Ensure restaurant and bar is in complete compliance with all local, state, and federal regulations

Observe employees to ensure the safe service of alcohol

Accurately execute company initiatives and policies with improvement to quality, service, and operations

Knowledge, Skills, and Abilities Required

Excellent service skills

Must possess a strong attention to detail

Ability to work in a high stress, faced-paced environment

Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff (at all levels)

High personal integrity, professionalism and maturity

Proven problem-solving abilities

Excellent math, reading, writing and communication skills

Essential Physical Requirements

Must be able to walk and stand for entire shift, up to 12 hours

Must be able to continuously reach, bend, and stretch

Must be able to lift and carry up to 40 lbs

Education and Certifications

Bachelor's degree preferred

Current TAPs and Food Handler or ServSafe Certifications

Experience

At least 1-year experience in a high volume ($3-$5 million), casual/upscale restaurant is strongly preferred but not required

Experience in a supervisory or management role preferred but not required

Completion Bonus and housing assistance may be available for this role.

EEOC

Northern Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization. Northern Hospitality Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Brand: Denali Hospitality Group, Inc
Address: Mile 238.9 Parks Highway Denali National Park, AK - 99755
Property Description: Prospectors Pizzeria and Alehouse
Property Number: Y87