Museum of the City of New York



Seasonal Retail Assistant, Inventory and E-Commerce

The Museum of the City of New York celebrates and interprets the city, educating the public about its distinctive character,
especially its heritage of diversity, opportunity, and perpetual transformation. Founded in 1923 as a private, nonprofit
corporation, the Museum connects the past, present, and future of New York City. It serves the people of New York and
visitors from around the world through exhibitions, school and public programs, publications, and collections.

The Museum is seeking a Retail E-Commerce Assistant, responsible for supporting our online store operations
through the holidays as part of the larger retail department. The museum is expanding our e-commerce product
selection and refining our customer service experience online, so it’s an exciting time to join our team. This
position focuses on merchandise fulfillment for ecommerce including picking, packing and shipping of online
orders, including in-store pick up. The Retail E-Commerce Assistant responds to customer service needs as they
relate to orders by phone and email, ensuring a positive customer experience. They will work closely with our
retail and admissions team. We currently use Shopify POS to process online and in store shop sales. This role will
participate in weekly team meetings to streamline our online store processes and optimize work flow. The Retail
E-Commerce Assistant will be involved in formatting our website, adding images and products as needed, and
keeping our content current with important messages and information for our customers.

The Retail Assistant will report directly to the Associate Director of Retail. This position is part-time, scheduled
for 12-15 hours a week, but please note they may need to work some holidays and weekends.

More hours are available for those candidates interested in working within our shops during public hours as part
of our Visitor Services team. Starting in the fall, and through the holidays, the hours for this role will increase to
up to 28 hours a week, depending on online sales.

Roles and Responsibilities:

• Fulfillment of online orders including picking, packing and shipping e-commerce sales.
• Packing and preparing in-store pick up orders made online
• Process and monitor fulfillment of online orders
• Maintain inventory of shipping supplies and materials, submit receipts and check requests as needed
• Assist in physical inventories and cycle counts, monitor merchandise and supply levels on the floor and in

A successful candidate will have:

• Experience in customer service.
• Must be highly organized, with the ability to multi-task and problem solve as needed.
• Experience in retail sales, inventory and/or e-commerce sales environment.
• Strong communicator who enjoys working with customers to create a positive online store experience.
• Team player who can collaborate with colleagues to accomplish goals within the Retail and Visitor Services

BENEFITS
Part-time employees are eligible for sick leave and vacation leave.

HOW TO APPLY
Please email your resume and cover letter to the Museum of the City of New York Attention: Human Resources
Department to jobs@mcny.org. To be considered, please include Retail Assistant, Inventory and E-Commerce
within the subject line of your email.

The Museum of the City of New York is committed to fostering a collaborative and respectful work environment with a staff
as diverse as New York City and the audiences who are curious about learning more about its history and engaging in
contemporary urban issues. Our staff members are dedicated to working towards a common goal: creating the most dynamic
and inspiring city museum in the world.

The Museum of the City of New York is an equal opportunity employer. As such, the museum provides equal employment
opportunity for all employees and applicants without unlawful discrimination with respect to age, citizenship status, color,
creed, disability, ethnicity, gender identification, marital status, military status or veteran, national origin, political
association, political/personal convictions, predisposing genetic characteristics, race, religion, sex, sexual orientation, socio-
economic status, geographic location, philosophies, or any other classification protected by federal, state or local laws, in all
employment decisions, including but not limited to recruitment, hiring, training, compensation, promotion, demotion,
transfer, lay-off, and termination, and all other terms and conditions of employment. All employment-related decisions are
based solely on relevant criteria including training, experience, and suitability.