Job description
You are ready, if you have...
We are ready and waiting with…
- experience with data formats such as XML/XSL and JSON is required.
- familiar with web-based application configurations (HTTP/SOAP/REST/FTP)
- basic programming skills in Java
- basic database querying skills (e.g. PostgreSQL) is needed.
- basic knowledge of monitoring tools (e.g. Kibana)
- experience with Jira and/or another ticketing system
- experience in a similar position in technical support
- analytical mind with the ability to interpret technical solutions and communication competencies towards internal and external customers
- multitasker and an independent learner
- Spanish and or Portuguese language proficiency highly desirable
- logistics knowledge highly desirable
- the willingness to participate in our mission to digitize the logistics world by bringing modern solutions to the users, which significantly improve their daily work
- responsibility for providing best possible 2nd level support for technical inquiries, this includes technical processes questions, system failures, software bugs, or performance issues
- providing 2nd level support for technical inquiries coming from 1st level
- administrative tasks, such as; documentation of tests results, preparation of internal and external reports, and preparation of creating tickets for the infrastructure and development teams
- communication via various ticketing systems with customers and/or internal colleagues.
- challenging tasks in analyzing the behavior of technical systems and steering internal effort to resolve issues that are occurring for customers
- a possibility to perform minor enhancements or configuration changes of existing customer’s systems
- monitoring of the performance of our platforms and react to relevant incidents
- an experienced and diverse international team, which can support your activities and share the excitement of a successful support case
- No USA Visa sponsorship
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