TITLE: Medical Appointment Scheduler

DEPARTMENT: Methadone Maintenance Treatment Program (MMTP)

REPORTS TO: Office Manager

JOB LOCATION: 190 Mercer St, New York, NY 10012

FLSA: Non-Exempt

JOB STATUS: Full-time

About Greenwich House:

Founded in 1902 as a settlement house to help New York’s increasing immigrant population adjust to life in a new country, Greenwich House today offers a variety of programs and approaches that continue to provide thousands of New Yorkers with health and wellness supports, education and personal enrichment, and skills building and cultural experiences. Greenwich House will launch the Workforce Training & Resource Center in Fall 2022, which is envisioned as a programming, support, and activity hub for partnerships that will bring a broader array of services to the West Side. The Center will focus on curating skills trainings and services for adults and older adults and build opportunities for meaningful intergenerational engagements.

Position Summary

The Medical Scheduler is responsible to coordinate patient appointments and manage schedules. Provide exceptional support to both patients and providers that contribute to customer satisfaction and smoother operational flow of the front office.

Primary Responsibilities

• Schedule appointments in the 10e11 eCR system using the corresponding visit type with a goal of optimizing productivity for all providers, for both in person and telehealth visits.
• Respond to emails/calls from clients and staff concerning schedule changes
• Maintain a friendly, positive demeanor over the phone and answer all questions asked.
• Schedule and confirm appointments for intake, and treatment on the appropriate provider’s calendar
• Obtain and verify insurance eligibility prior to appointment.
• Make sure patient demographic information is up to date.
• Alert counselors and providers when the patient has arrived for check-in
• Work with medical staff to coordinate appointments for physical intakes, annual physicals, reinstatements and transportation
• Reconcile provider calendars at the end of day; reschedule no-shows and provider cancellations with a goal of rescheduling within the same week if applicable.
• Ensure follow up appointments are scheduled as requested by provider
• Answer phone calls and route messages to appropriate staff
• Perform other tasks and special projects as assigned by the direct supervisor.

Qualifications

• High School graduate or Equivalency Diploma
• Experience working with a substance abuse population preferred.
• Computer proficiency; Windows, Microsoft Word, etc.; previous EHR experience preferred.
• Exceptional customer service and phone etiquette, excellent written and verbal communication skills.
• Must be able to have compassionate attitude towards clientele.
• Ability to maintain effective and organized systems to ensure timely patient flow.
• Knowledge of medical office management systems and procedures.
• Excellent time management skills and ability to multi-task and prioritize work.
• Social perceptiveness and service oriented.

• Must be able to maintain the normal standard of ethics, conduct and organizational policies in job related activities.
• Willing to modify plans and behavior when necessary to meet a goal.
• Must be able to establish priorities and a course of action for handling multiple tasks.

Benefits:

Greenwich House Union benefits as administered by 1199 SEIU include:

Health, Prescription, Dental, Vision, Pension and Retirement, Financial & Social Services, Child Care & Youth Services, Training, etc.

[For more details go to https://www.1199seiubenefits.org/wp-content/uploads/2015/11/NBF-Complete-Summary-Plan-Description.pdf]

COVID-19 Vaccination Requirement

In order to protect our staff and to provide safe and reliable services to our clients, students, members, program participants, and the communities that we serve, as of October 29, 2021, we are requiring all Greenwich House and Barrow Street Nursery School new hires to be fully vaccinated against COVID-19 prior to their start date. We will consider exceptions for religious and medical reasons, where appropriate. “Fully vaccinated” means you must have both doses of a 2-dose vaccine and two weeks have elapsed since the second dose, or have received 1 dose of a 1-dose vaccine and two weeks have elapsed since the dose. Proof of vaccination status must be submitted prior to your start date and includes CDC Vaccine Card, NYS Excelsior Pass, NYC Vaccination Record, and other official Vaccine Record.

Equal Employment Opportunity (EEO)

Greenwich House is strongly committed to the principle of equal employment opportunity for all individuals. For more information regarding Greenwich House and our EEO statement, please visit https://www.greenwichhouse.org/about/