Embassy Suites Downtown is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!

Position: Security Officer

Shift: Second. Full-time and Part-time Needed

Wage: $14-$16 per hour-depending on experience

Benefits Include:

• Hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules (dependent on position)
• Holiday Pay
• 8 hours of paid volunteer time per year (must be accredited)
• Advancement opportunities
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Position Summary:

Responsible for ensuring the safety and security of team members, guests, and guest property according to Suburban Inns’ Core Values and Suburban Inns/Embassy Suites standards and going above and beyond to ensure that guests are 100% satisfied.

Essential Functions:

• Report to work in professionally appropriate attire, presented neat and clean
• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Anticipate and meet the needs and expectations of our guests, then go one step further
• Be alert for fire hazards and unsafe work practices and unsafe conditions.
• Ensure compliance with hotel and security SOP
• Be able to act according to all emergency procedures
• Ensure that all safety and security supplies are well maintained.
• Maintain good public relations with guests
• Conduct regular patrol of the property to ensure all areas are safe and secure.
• Display the essential hospitality attitude/professionalism when dealing with internal and external guests; communicate verbally and nonverbally with them in a pleasant and professional manner.
• Be alert for any unusual occurrences and take appropriate action
• Ensures all areas of the hotel are secure when not in use.
• Monitors life safety systems including layout of entire building, alarm pull stations, location of fire extinguishers and sprinklers
• Ensures security camera system is fully operational and functional
• Assist in the training of team members on emergency and security procedures
• Assist all associates with questions, problems which might occur.
• Enforces a quiet environment for sleeping guests.
• Be familiar with the hotel’s amenities and their hours of operation
• Fill out guest and team member incident reports as necessary
• Handle sensitive incidents with discretion
• Coordinate with government and law enforcement agencies as necessary
• Assist in maintaining the cleanliness of all parking and lobby areas
• Ensure guests and employees receive proper security escorts, as required
• Assist other departments as needed
• Ensure QA compliance with Hilton/Embassy Suites standards
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Position Requirements:

Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. Requires typing, record keeping, and/or word processing. Good communication skills

Formal Education and Job-Related Experience: High school diploma or equivalent related experience preferred. Security related experience preferred.

License, Registration, and/or Certification Required: Strong interpersonal and communications skills. Valid driver’s license. TIPS, CPR certifications (may be completed upon hire)

Working Conditions and Physical Effort:

• Stress Load: Regular exposure to stresses
• Workload Fluctuation: The workload required to perform this job requires ability to adapt to change
• Manual Skills: Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations
• Physical Effort: Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day
• Physical Environment: Some portions (10- 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes. Working surfaces may be un-level, slippery, or unstable
• Work Schedule: Work regularly requires or varies between day, evening, night, holiday, or weekend assignments. Schedule varies according to business demands and needs
• Occupational Risks: Some portions (10- 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials
• Ergonomics Risks: Some portions (10 – 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures

Uniform and Appearance Guidelines:

Uniform shirt and name tag provided. Suburban Inns approved black slacks or Dockers (no yoga-style) and black, close-toed, non-slip shoes are the responsibility of the Team Member.

Appearance: Visible earrings are allowed in the ears only or must be covered throughout the course of the shift. Hair must be kept well-groomed. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Director of Operations has the authority to veto any decision made by the position’s supervisor.

4uDVMAPjgh