We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross.

Please note that effective Jan. 4, 2022, Blue Cross and Blue Shield of Louisiana implemented a policy requiring any employee who enters any of our offices or who interacts in person with anyone for company business purposes to be fully vaccinated for COVID 19, unless legally entitled to a reasonable accommodation related to religious or medical exemptions. At this time, that policy is suspended and vaccination is not required to enter our facilities. Please note this is subject to change at any point in time to ensure compliance with company policy or government mandates and certain client facing roles may have separate protocols.

Residency in or relocation to Louisiana is preferred for all positions.

Grade 6

POSITION PURPOSE

This senior level position reviews, analyzes and reconciles all cash applications of premium payments and is responsible for responding to requests from internal and external customers to ensure service level agreements and quality assurance are consistent, efficient and in compliance. As a senior level position this position provides support and guidance to other staff.

NATURE AND SCOPE

• This role does not manage people
• This role reports to this job: MANAGER, ACCOUNTS RECEIVABLE
• Necessary Contacts: In order to effectively fulfill this position the incumbent must be in contact with:Information Technology staff, Healthcare System Quality staff, BCBSLA Management including the Senior Management Team, Compliance Office, Internal Audit team, Project Management Office, Legal Division, and all areas of BCBSLA as part of company-wide teams, Agents, District Offices, Financial Institutions, Healthcare facilities, and external vendors and customers as needed.

QUALIFICATIONS

Education

• High School Diploma required
• Bachelor's degree in Accounting, Finance or business-related field preferred

Work Experience

• 4 years of experience in accounts receivable or accounting operational functions
• To assist members and perform research, Customer Service phone skills are strongly preferred.

Skills and Abilities

• Strong analytical and organizational skills are required.
• Excellent written and collaborative skills with the ability to interact with individuals.
• Ability to analyze and reconcile financial and operational information.
• Must be detailed oriented with the ability to assess processes for efficiency and effectiveness.
• Must have the ability to recognize inconsistencies and gaps in business processes and take appropriate corrective actions.
• Must have demonstrated ability to make decisions, prioritize, find solutions and work independently as well as be part of a team.
• Must demonstrate the ability to work with Information Technology and processes to identify alternative solutions and methodologies.
• Must be familiar with relative office equipment. Working knowledge of database, word-processing, and excel is necessary.
• Knowledge of Facets preferred.

Licenses and Certifications

• None Required

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Identifies, diagnoses, and initiates research necessary to resolve customer issues.
• Coordinates customer issues, and consults with management, personnel and third parties to resolve customer inquiries in a timely and accurate manner.
• Reviews and responds to questions and requests from internal and external customers to ensure service level agreements and quality assurance are consistent, efficient and in compliance.
• Works with IT and other departments on projects to recommend, design, develop, test, and implement accounts receivable system changes and enhancements.
• Leads analysis and strategic initiatives within the department to proactively identify and promote opportunities for operational and financial improvement.
• Provides guidance and support to other staff as needed.
• Reconciles premium receipts by review of current or prior payment history.
• Assigns identified errors to appropriate personnel to make corrections as needed and monitors for future prevention.
• Assists with credit card processing and research ensuring systems are updated and reconciled daily.
• Analyze and audit daily cash reports to ensure proper reconciliation.
• Assist with bank draft set-ups, changes, cancels and reconciliation as needed.

Additional Accountabilities and Essential Functions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions

• Perform other job-related duties as assigned, within your scope of responsibilities.
• Job duties are performed in a normal and clean office environment with normal noise levels.
• Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize, and analyze are required.

An Equal Opportunity Employer

All BCBSLA EMPLOYEES please apply through Workday Careers.

PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI)

Additional Information

Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account.

If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact recruiting@bcbsla.com for assistance.

In support of our mission to improve the health and lives of Louisianians, Blue Cross encourages the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.

Blue Cross and Blue Shield of Louisiana performs background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.

Additionally, Blue Cross and Blue Shield of Louisiana is a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.

JOB CATEGORY: Finance