Baptist Health has a commitment to strengthening the compassionate care we provide. With the addition of Bethesda Hospital East and Bethesda Hospital West, Baptist Health is able to provide the Palm Beach community expanded access to healthcare services.

Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World's Most Ethical Companies.

Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why we're all in for helping you be your best.

Description:

Responsible for Insurance collections/ self pay collections/ training of new collectors and agency project/ events coordinator. Responsible for serving as a lead expert in the working/ collections of a large queue of unpaid medical claims. All insurance claims have been processed and billed by the client‘s front office and will require expert appeals by Senior Agency Lead Collector. Responsible for contacting Insurance Payers/ private consumers /patient attorneys in order to negotiate payments and/ or payment arrangements on bad debt while following Federal, State and client and collection guidelines and laws. Must represent the department with professional and ethical work standards consistent with the mission and management of the company. Employee is also responsible for training of new employees and for assisting management in review and auditing of additional work queues will serve as leader on billing projects. Employee will assume a lead role in department and will be responsible for providing on insurance/ self-pay resolution issues to agency staff.

Estimated pay range for this position is $15 - $16.47 / hour depending on experience.

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Qualifications:

Degrees: High School,Cert,GED,Trn,Exper Additional Qualifications: Minimum 5 years collection agency experience, prior agency self-pay collections /customer service experience/ claims review experience – knowledge of billing of medical claims in a third party collection agency environment. Candidate must have excellent knowledge of generating successful appeals on denied claims. Understanding of all required fields on a 1500 and/or UB for hospitals and diagnostic facilities is required. Knowledge and comprehension of: Medical and Collection terminology, skip tracing experience, predictive dialer experience, must be able to read credit bureau reports, excellent computer skills, excellent communication skills-both written and verbal, must operate calculator, good math skills, must have prior training on the Fair Debt Collection Practices Act, Health Insurance Portability and Accountability Act and Closed Border Rule. Candidate must be goal oriented, assertive in nature and be able to train and lead personnel. Extensive analytical; critical thinking; detail oriented; problem solver; excellent mathematical, writing and interpersonal skills required. Must be able to complete various billing projects and report results directly to management. Must be able to multi-task to meet agency financial deadlines. Minimum Required Experience: 5 Years
EOE, including disability/vets