Senior Analyst, Cash Management

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We’re seeking a future team member for the role of Senior Analyst, Cash Management to join our team. This role is located in Pittsburgh & Orlando - HYBRID (3 days in office)

What We Do

Client Service Technical Support Group Overview

The Client Service Technical Support group is a global team within the Global Operations & Technology division of BNY Mellon responsible for supporting our clients’ payments and deposit processes and providing client and technical support to internal and external teams for various utilized systems. Our supported products include check deposit, image exchange, and various immediate electronic payment services. We provide processing, inquiry, research, and general support for our clients while working to integrate and improve current systems and processes. We are a center of excellence maximizing specific knowledge around the workings of the products and systems we support, as well as general knowledge of all offered products across the organization.

Role-Specific Responsibilities

• Serves as a team work leader for the day-to-day operations for a medium-sized team of Payments support staff.
• Performs day-to-day work and ensures processing deadlines are met.
• Leverages a strong understanding of the Cash Management and Payments processes.
• Independent execution of problem-solving technical issues and client research inquiries.
• Assess operating risks and ensure proper controls.
• Interface with clients and third parties on all inquiry items ensuring we are exceeding client expectations.
• Demonstrate trust and integrity in all that we do.
• Foster a positive client relationship and appropriately manage client requests whether directly with the client or internally.
• Work effectively with peers across teams and sites to create, modify and sustain best practices – demonstrate willingness to be a change agent.
• Effectively make day to day decisions independently demonstrating ability to appropriately escalate.
• Demonstrate proactive engagement with team members in explaining processes and sharing knowledge.
• Provide facts, details and proposed solutions as items arise; taking ownership to identify solution
• Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
• Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed. Applies advanced problem-solving skills, judgement, and experience to analyze information. Uses developed communication skills to deliver high quality service to a specialized client base.
• Resolves complex or non-routine client issues or inquires, as needed.
• Uses in-depth knowledge of client issues and needs to contribute to business development efforts.
• Leads and participates in internal activities and initiatives designed to improve the client experience. Helps develop process improvements.
• No direct reports; provides guidance to less experienced team members.

Shift Hours : Monday – Friday, Night shift (10.30pm - 7am)

Bachelors degree or the equivalent combination of education and experience is required.3-5 years of total work experience preferred. Experience in bank operations preferred..

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.