Job description
RESPONSIBILITIES
- Lead the implementation of business processes (i.e. FBR Template, In-Cycle Interactions, Franchise Types) with FBCs across all brands.
- Lead the execution of current and new processes into a One Inspire model (i.e. Chart of Accounts, VOC Processes, Ops Scorecard).
- Support the innovation and piloting of the FSM processes and initiatives.
- Partner with Inspire Training, Brand Training, and HR to develop and execute FSM training and development.
- Creates growth opportunities through effective business planning and builds effective relationships through mutual trust and respect.
- Utilizes our coaching model by seeking first to understand, providing candid feedback, offering suggestions, and committing time and resources.
- Ensures effective action planning through root cause analysis, creation and execution of action plan, and scheduled follow-ups that drive accountability.
- Coaches for continued improvement in restaurant excellence with specific focus on the execution of systems and processes.
- Establishes goals and communicates results; shares best practices and encourages collaboration within Inspire Brands and franchisees.
- Strong presence in restaurants to develop and extract best practices and validate standards, systems, and tools.
- Leads and participates in cross-functional teams on simplification and validation of standards and guidelines.
- Provides subject matter expertise regarding key areas of responsibility.
- 4 Year-Degree
- 5 years minimum of operations experience with national QSR
- Project management experience preferred
- A strong understanding of lean principles preferred
- Business Acumen
- Communication Skills
- Interpersonal Relationships and Influence
- Conflict Management Skills
- Building Effective Teams
- Ability to travel approximately 25%
Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC Drive-In restaurants worldwide.
We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
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