Job description
We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we’re all outsiders. And if it’s outside, we’re all in.
L.L. Bean is currently searching for an ECommerce Sr. Business Analyst to join the Information Services team located in Freeport, Maine.
Position Purpose: In this important role this person will supports projects and development efforts by analyzing and documenting current business processes, recommending process improvements, and developing the business, functional, and user requirements needed to ensure that the technology solutions delivered meet the needs of the business. Serve as the liaison between the business areas and the technology team by understanding and critically evaluating business needs, forming requirements and functional needs. Work with planning and project managers, technical resources, and other stakeholders to help establish vision, determine scope, analyze needs, and help define and deliver projects and solutions that meet or exceed customer expectations. Begin to develop domain expertise in the business functions they support and may participate in the development of multi-year strategies and capability and technology roadmaps. Assigned to less complex projects, and may be partnered with other more senior analysts on projects when necessary.
Responsibilities:
Responsibilities:
- Responsible for eliciting requirements using a variety of activities and tools from business case to functional requirements, including User Stories, requirements backlog, visual references for workflows, and knowledge transfer meetings with team members.
- Identify gaps or inefficiencies between requirements and existing or proposed solutions and develop recommendations for improvement.
- Identify opportunities for workflow/process improvements and technology impacts, and work with stakeholders to jointly develop ways to enhance productivity, efficiency, and effectiveness or improve user experience through the development process and project solution.
- Apply domain and industry knowledge to help guide solution option analysis, working closely with technical teams.
- Ensure effective data design by establishing the key questions that must be answered; how customers need to interact with information to meet business requirements and align to their business processes. Work with the design and development teams to ensure data is captured to support key questions and the ways by which the customers need to interact with the system to access key information.
- Participate in user and acceptance testing. Analyze user feedback and testing results, making prioritization decisions and recommendations for defect resolution, modifications or new requirements.
- Collaborate with developers and subject matter experts to establish the project vision and analyze tradeoffs between usability and performance needs.
- Participate in trade-off analysis, development of decision making criteria and facilitation of decision process, including presentation and discussions with senior leadership.
- Build strong relationships within organization to understand the business goals, the challenges to meeting the goals, and how technology is and should be used to accomplish the goals. Build positive, constructive partnering relationships with key stakeholder groups, including senior leaders.
Plan and facilitate major customer touch points
- Requirement definition meetings, focus groups, presentations, and interviews with internal and external stakeholders as needed to define and analyze business problems and products
- Vendor RFP's and demonstrations: Participate in development of vendor RFP's, scoring, demonstrations and facilitation of conversation to gather user feedback
- Concept validations: Contribute to concept deliverables, identify key users and gather feedback on concepts
Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.
Education Level: 4-Year Bachelors Degree
Years of Experience: 3+ years
If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan. Because, when it comes to the outside—we’re all in. Visit
llbeancareers.com
to learn more.
Being outside brings out the best in us, no matter where we come from or what we believe. At L.L.Bean, we value individual differences and encourage our co-workers to be themselves – because the uniqueness of each individual makes L.L.Bean better.
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