Job description

Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. For more than 60 years, we have established a remarkable track record around that innovation: Work that enables clinicians around the world to enhance and save lives. This is an exciting opportunity within Edwards Lifesciences’ IT organization. We are experiencing massive growth, and this is your opportunity to make a significant impact.

Edwards is hiring a Sr. Business Systems Analyst who enjoys partnering with global teams to solve problems and create patient-focused solutions around the world with technology. Build the future with us!

Key Responsibilities:
Work with stakeholders to gather requirements, user stories, and acceptance criteria

Assist with prototyping, demos, and soliciting end-user feedback

Collaborate with developers, business stakeholders, and Quality on bug reporting/resolution and to create test scenarios

Coordinate and perform tests, including end-user review and sign-off

Become a subject matter expert (SME) for IT solutions and related technologies (Salesforce, custom built mobile app, etc.)

Develop a deep understanding of the Transcatheter Heart Valve (THV) sales business process and the impact of technology solutions

Apply trouble shooting techniques, root cause analysis, and Level 3 support for system related issues, involve more senior team members or vendor support as necessary

Work with Level 1 and Level 2 support teams to provide comprehensive training, documentation, and knowledge transfer

Enable users to leverage IT systems through OCM and training

Support the evaluation of AppExchange and partner solutions

Basic Qualifications:
Bachelor’s degree STEM or related field

6+ years of experience in IT, including as a Business System Analyst (4+ years of experience with a Master’s degree)

Experience managing enterprise SaaS solutions and external vendors

Strong documentation and communication skills with the ability to explain technical terms to various audiences

Ability to map, troubleshoot, and optimize interfaces with multiple systems

Quick learner of new applications and/or technologies

Adaptable to changing priorities and direction

Ability to interact professionally with all organizational levels

Excellent problem-solving, organizational, analytical, and critical thinking skills

Competent in handling multiple tasks with attention to detail, and perform duties with minimal supervision

Experience working in complex, matrixed, and global business environments

Preferred Qualifications:
Salesforce administration and configuration of AppExchange products
Salesforce Business Analyst or Admin Certification
Background supporting sales-based organizations and field-sales end-users
Experience supporting custom developed end-user applications
Proven track record of development and execution of a test strategy

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.

For California, the base pay range for this position is $101,000 to $142,000 (highly experienced). The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience).

About Edwards Lifesciences

Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world’s leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 13,000 individuals worldwide.

For us, helping patients is not a slogan - it’s our life’s work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.

COVID Vaccination Requirement

Edwards is committed to complying with the requirements and guidance from our government authorities and to protecting our vulnerable patients and the healthcare providers who are treating them around the world. As such, all Healthcare Interacting positions require COVID-19 vaccination, which includes anyone who directly interfaces with patients and those who interact with healthcare providers as part of their role. If hired, as a condition of employment, you will be required to submit proof that you have been fully vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in countries where it is prohibited by law to impose vaccination. In countries where vaccines are less available, or other requirements exist, we may institute alternate measures that optimize patient safety and healthcare provider safety, which may include regular COVID testing or specific masking requirements.

For United States Applicants Only:
Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.
Know your Rights: Workplace Discrimination is Illegal Poster
Disability accommodation for employment applicants
Edwards E-Verify
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act (EPPA)
Pay Transparency Notice

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