Location: US-NY-ROCHESTER
System ID: 947597
Category: Food Service
Employment Status: Full-Time
Unit Name: NAZARETH CATERING
Unit Contact: Maureen Wheelden
Target Hourly Rate: $22-$28

UNIT DESCRIPTION

#CB #IN #HS #PM

Senior Catering Supervisor

Pay Range: $20-$28

Job Overview:

Provides supervision for catering services at Nazareth College to ensure client satisfaction and retention for the Company. Implements business practices in order to uphold Company mission and values. Contributes to account revenue and operating profit contribution through the implementation of services and creation of opportunities for growth.

General Responsibilities:

• Maintains and develops client relationships and client satisfaction for catering services to ensure account retention.
• Fulfills contractual obligations to the client.
• Plans projects, including defining objectives, methods, timetables, and budget to support client and Sodexo strategic plan.
• Accountable for the execution of service quality by maintaining the highest level of delivery.
• Promotes and supports workplace diversity initiatives.
• Directs daily operations of catering services and/or dining services to ensure employees have appropriate equipment, inventory, and resources to perform their jobs and meet goals and deadlines.
• Directs a variety of catering operations including, but no limited to, served & buffet style meals, receptions, bar service, breakout sessions.
• Ensures the quality of catering operations, including dishware, linens, and food and beverage items, preparing alcoholic beverages to standards, complying with all sanitation guidelines and maintaining area in accordance with state health standards.
• Probes potential problems and apprises manager of status on resolution of problems or issues, using appropriate Sodexo resources when necessary.
• Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards.
• Manages by providing positive and constructive feedback to employees in order to reward, coach, correct and motivate.
• Ensures compliance with all federal, state, and local regulations as well as Sodexo/client policies and procedures (e.g. quality assurance, safety, operations, personnel).
• Establishes a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with Sodexo safety and loss prevention programs with standards.
• Establishes operating standards, implements quality improvements, and communicates them to employees.
• Ensures certifications are current for facilities.
• Additional responsibilities as assigned.

Unit Specific Duties:

• Assists catering manager with weekly inventory of all catering supplies, alcohol, and equipment.
• Orders catering supplies, linens, nonalcoholic beverages, special miscellaneous products, and small wares.
• Assure catering deliveries are accurate and timely.
• Update catering table needs spreadsheet and attending weekly facilities meetings to ensure various departments on campus are aware of set up requirements.
• Attend and occasionally run BEO meetings with catering chef and others.
• Be able to schedule, train and oversee any hourly or on call catering staff.
• Be ServSafe certified or ability to become certified within 90 days of employment.

Knowledge and Skills:

• Communication and Influence : Requires verbal and written communication skills to convey information that may be somewhat complex, and/or to others who may have limited knowledge of the subject in question. Role may require basic negotiation and influence, cooperation, tact, and diplomacy, etc.
• Technical Knowledge : Full use and application of standards, principles, theories, concepts and techniques in the area of specialty. Focuses primarily on own are of specialty. Exposure to related disciplines.
• Analytical Thinking : The ability to systematically gather information from a variety of sources, analyze the information, identify implications of data, draw appropriate conclusions, generate viable, alternative solutions to a question or problem, and evaluate the consequences of choosing each alternative.
• Diversity Awareness : The ability and willingness to respect and value the differences and perceptions of different groups/individuals. This includes respecting, understanding, valuing and seeking out individual differences to achieve the vision and mission of the organization.
• Customer Focus : The ability to provide excellent customer service to external and internal customers. This includes seeking to meet customer needs and demands quickly and effectively; remaining calm and professional when dealing with internal or external customers that are difficult or upset; reviewing complaints from internal/external customers and takes action to remedy the complaint; and treating the customer as if he/she were valuable.
• Drive and Dependability : The ability and willingness to demonstrate eagerness, enthusiasm, optimism, and passion when working. This includes demonstrating persistence, heightening personal effort in the face of obstacles and adversity; pursuing excellence for self and organization; having a sense of urgency; and possessing ambition.
• Stress Tolerance/Flexibility : The ability to work productively and effectively when faced with stressful work situations and time pressures. This includes maintaining stamina and effective interactions with others under stressful working conditions and maintaining a calm, controlled, professional manner when facing high pressure and demanding situations.
• Interpersonal Relations : The ability to develop and maintain professional, trusting, positive working relationships with supervisors, staff, managers, customers, and vendors. This includes being approachable and taking the time to address employees' personal and professional needs, as well as client and customer concerns; treating others with respect and dignity; and expressing empathy and compassion when dealing with the needs and problems of others.
• Integrity : The ability and willingness to uphold ethical standards and comply with all state and federal laws and company policies and procedures. This includes fulfilling commitments; accepting constructive criticism; accepting responsibility for own performance, as well as that of the group; not accepting credit for the efforts or work of others; and avoiding conflict of interest situations.
• Communication : The ability to speak clearly and politely to management, associates, and customers when conveying information, using correct grammar when speaking out and not using slang words; and targeting the amount, style, and content of the information to the needs of the receiver.

Minimum Requirements:

• Legal Age : 18 years old
• Education or Equivalent Experience : High School Diploma or GED or Equivalent.
• Supervisor/Managerial Experience : One or more years in an event, hotel, or restaurant environment.
• Function Specific Experience : Three years of previous catering, restaurant, and/or special event experience required.
• Certification Requirements : ServSafe or ability to become ServSafe certified within 90 days of employment, TIPS trained helpful but not required, valid driver's license.

Working Conditions:

• Work is performed in an area that is adequately lighted and ventilated.
• Physical demands: Specific physical characteristics and abilities are required to perform the work, such as above-average agility and dexterity, and long periods of walking, standing, bending or carrying moderately heavy items and in any/all weather conditions.

Position Summary

The Supervisor - Senior may work in any type of food location on client premises. This individual provides oversight at the direction of management on site to coordinate routine work activities of workers and/or service employees engaged in food operations or services at either larger complex facilities or locations in the areas of commercial, health care, schools, universities or other establishments. This individual will provide support to management in the daily oversight of key functions and employees during the normal course of business. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.

General Responsibilities:

• Understands and follows all policies and procedures.
• Assists in ensuring a safe working environment throughout the facility for all employees.
• Assists in monitoring employee productivity and provides suggestions for increased service or productivity.
• Responsible for the oversight of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities as directed by on-site management.
• Responsible for orientation and training of employees.
• Performs day-to-day assignments in addition to oversight duties.
• Works with customers to ensure satisfaction in such areas as quality, service and problem resolution.
• Promote the development of the foodservice team.
• Attends all allergy and foodborne illness in-service training.
• Complies with all Sodexo HACCP policies and procedures.
• Reports all accidents and injuries in a timely manner.
• Complies with all company safety and risk management policies and procedures.
• Participates in regular safety meetings, safety training and hazard assessments.
• Attends training programs (classroom and virtual) as designated.
• Maintains key control of operations and responsible for activities to ensure opening, closing and daily procedures are completed.
• Serves as a working lead supervisor coordinating activities of workers or service employees engaged in food operations or services at larger complex facilities of commercial, health care facility, school, campus or other establishments.
• May perform other duties and responsibilities as assigned.

Qualifications & Requirements

• Willingness to be open to learning and growing.
• Maturity of judgment and behavior.
• Maintains high standards for work areas and appearance.
• Maintains a positive attitude.
• Ability to work a flexible schedule helpful.
• Must comply with any dress code requirements.
• Must be able to work nights, weekends and some holidays.
• Attends work and shows up for scheduled shift on time with satisfactory regularity.

Experience/Knowledge:

• High School diploma, GED or equivalent experience.
• 1or more years related work experience.

Skills/Aptitude:

• Must be able to coordinate the routine responsibilities of staff and resources.
• Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
• Ability to communicate with co-workers and other departments with professionalism and respect.
• Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers and client representatives.
• Ability to provide clear directions and respond accordingly to employees.
• Ability to use a computer.

Physical Requirements:

• Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
• Significant walking or other means of mobility.
• Ability to work in a standing position for long periods of time (up to 8 hours).
• Ability to reach, bend, stoop, push, and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.

Working Conditions (may add additional conditions specific to defined work location):

• Generally in an indoor setting; however, may supervise outside activities and events.
• Varying schedule to include evenings, holidays, weekends and extended hours as business dictates.
• While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.
• The noise level in the work environment is usually moderate to loud.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Benefits Eligibility

Full Time Benefits: At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. Eligible employees can enroll in their benefits, which will be effective beginning on their first day with Sodexo. We also offer other benefits like paid time off, financial and savings programs and access to our employee assistance program and other discounts (eligibility varies by unit and may not be available to all employees).

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