Job description
Job Description
The Sr. Clinical Services Specialist will coordinate and maintain clinical operations and perform responsible administrative duties in a confidential nature in support of office activities and patient care.
Responsibilities
Improve and Maintain Department Standards
Clinical Coordination
Operations
Administrative
Qualifications
Education & Skills:
Education: High school diploma, minimum required. Associate degree, preferred.
Years of Experience: One to two years of equivalent experience, minimum required. Three to five years, preferred.
Required Skills and Knowledge:
The Sr. Clinical Services Specialist will coordinate and maintain clinical operations and perform responsible administrative duties in a confidential nature in support of office activities and patient care.
- The position will help leadership track and implement system and departmental initiatives.
- The Sr. Clinical Services Specialist will assist with any patient care needs, clinic flow, or any other duties that support the growth of the clinic within the healthcare system.
Responsibilities
- Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient.
- Identifies any physical limitations of the patient and deploys intervention when necessary.
- Recognizes and responds appropriately to patients/families with behavioral health problems.
- Interprets population related data and plans care appropriately.
- Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms.
- Performs treatments, administers medication or operates equipment safely.
- Recognizes and responds to signs/symptoms of abuse or neglect.
Improve and Maintain Department Standards
- Establish, maintain, and audit patient satisfaction information and data to improve patient satisfaction initiatives.
- Investigate patient satisfaction discrepancies and make recommendations to resolve and ensure future discrepancy is not repeated.
- Audit and analyze departmental processes and systems to ensure accuracy and all tasks are being carried out appropriately.
- Act as Subject Matter Expert for department within scope of practice.
- Maintain department goals and or tasks to keep them on schedule and help implement them.
- Update departmental policies and procedures, maintain records, and distribute to staff.
Clinical Coordination
- Coordinate and lead the work of designated staff, manage staff activities to meet departmental objectives related to patient care provided in the clinical area.
- Coordinate all office flow functions including staffing levels for the clinic.
- Assist with scheduling of any appointments, procedures, tests, surgeries or other related issues.
- Assist with referral and work ques
- Assist with pre-visit planning and preparation.
- Assist with pre-authorization, pre-certification.
- Develops knowledge of departmental and company programs acting as information liaison throughout the clinic to staff (patients if needed).
Operations
- Handling escalation of complaints and inquiries from patients and staff using exemplary customer service skills.
- Maintains department huddle boards for goals and metrics
- Promote a positive working environment throughout the clinic by leading by example.
- Resolve office issues in conjunction with Clinical Operations Supervisor or Manager.
- Develops knowledge of departmental and company programs acting as information liaison throughout the clinic to staff (patients if needed).
- Create Standard Operating Procedures to drive to consistency within the department.
- Create and coordinate training for new employees/internal transfers and staff outlined by leadership on any training or remediation.
- Monitor training completion and licensure renewals and work with leadership to get the training or licensure renewal completed in a timely manner.
- Carry out any clinic operational duties that will ensure continued positive clinic patient flow and patient experience.
Administrative
- Responsible for inventory control of office supplies.
- Responsible on scheduling and overseeing office equipment maintenance.
- Assist with chart preparation and any other clinic related paperwork.
- Assist with office administrative duties that may include (but not all inclusive): answering phones, calendar management, copying, faxing, mailing, scheduling meetings/appointments.
- Create reports to review and maintain enterprise standards.
- Other Duties as assigned.
Qualifications
Education & Skills:
Education: High school diploma, minimum required. Associate degree, preferred.
Years of Experience: One to two years of equivalent experience, minimum required. Three to five years, preferred.
Required Skills and Knowledge:
- Excellent customer service skills.
- Ability to multitask and work independently.
- Excellent interpersonal skills.
- Ability to train others as needed.
- Req. Number: 5619
- Address: 3113 Bellevue Ave
- City, State: Cincinnati, OH
- Posted Date: 3/21/2023
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