Job description
Responsibilities:
KEY DUTIES AND RESPONSIBILITES:
Qualifications:
JOB SUMMARY:
The Conversion Excellence Leader is the responsible for the Change Management and Field Coach Organizations (approx. 85+ FTEs) supporting the Speedway RIS/DEX conversion of 3100+ sites over three years. This leader is the primary liaison between the SSC and field implementation of RIS/DEX at Speedway Stores. They also work to influence the direction of supporting functions including training, communications, operations, retailer initiative, etc. Ultimately, this individual ensures proper design, continuous delivery, and optimization of the approach by which the field becomes aware and adopts Retailer Initiative / RIS / DEX processes and systems throughout the conversion.
Success will be measured based on:
The Conversion Excellence Leader is the responsible for the Change Management and Field Coach Organizations (approx. 85+ FTEs) supporting the Speedway RIS/DEX conversion of 3100+ sites over three years. This leader is the primary liaison between the SSC and field implementation of RIS/DEX at Speedway Stores. They also work to influence the direction of supporting functions including training, communications, operations, retailer initiative, etc. Ultimately, this individual ensures proper design, continuous delivery, and optimization of the approach by which the field becomes aware and adopts Retailer Initiative / RIS / DEX processes and systems throughout the conversion.
Success will be measured based on:
- Properly trained coaches arriving on-site for each planned conversion (5 coaches per day)
- Adoption & appropriate usage of systems/processes by the field
- Employee turn-over / retention
- Budget optimization
KEY DUTIES AND RESPONSIBILITES:
- Strategy. Designs, directs, develops, and executes the system-wide field-based implementation framework for converting Speedway Stores to RIS 2.0.
- Organization. Responsible for entire RIS Field Coach organizational structure and program. This includes hiring, travel, scheduling, and budget management.
- Talent Development Liaison. Responsible for partnering with RDs/ZVPs and HRBP on coach timelines, needs, movement of coaches into their temporary assignments, and transition back to the organization afterwards.
- Change Management. Accountable for overall change management strategy and field communications plan.
- Communication Execution. Ensures change management and communication practices are being effectively executed. Incorporates field feedback and KPI measures to adjust in change management practices.
- Proactive & Actionable Feedback. Partners closely with Rollout Implementation Owner on schedule changes, support center feedback, hypercare insights, etc.
- Adjusts as Needed. Synthesize all inputs to provide recommendation on pace/schedule modifications. Adjust plan for modifications when needed.
- Operations Leadership. Collaborates closely with the training teas, zone vice presidents, market directors, market leaders, and area leaders on training and kickoff timelines.
EDUCATION AND EXPERIENCE:
EDUCATION: Bachelors/4 Yr Degree
YEARS OF RELEVANT WORK EXPERIENCE: 12+ years
YEARS OF MANAGEMENT EXPERIENCE: 10+ years
CERTIFICATIONS / LICENSES:
SPECIFIC KNOWLEDGE AND SKILLS:
EDUCATION: Bachelors/4 Yr Degree
YEARS OF RELEVANT WORK EXPERIENCE: 12+ years
YEARS OF MANAGEMENT EXPERIENCE: 10+ years
CERTIFICATIONS / LICENSES:
SPECIFIC KNOWLEDGE AND SKILLS:
- Successful track-record of leadership and motivating teams.
- Deep knowledge of retail systems, processes, and concepts.
- Experience managing large, dispersed, organizations of 50+ people.
- High capacity and ability to thrive in a VUCA environment.
- Prior roles with direct accountability for business performance.
- Sets leadership vision and operates autonomously with limited direction.
- Track record of defining, developing, and executing project and programs.
- Change management and corporate communications strategy development & execution.
- Skilled in schedule creation using multiple and complex inputs.
- Strong interpersonal skills with the proven ability to communicate all levels of the organization - from sales associates to c-suite executives.
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