Job ID: 228225
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Digital/E-Commerce
Remote Eligible: Yes

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.

The Team:

Commerce Partners allow Sephora to reach new beauty consumers in the marketplaces, retailer sites, and ecosystems where they already shop. These new customers can experience Sephora’s exceptional assortment, curation, point of view, and service, and we can build new customer relationships. The benefit to Sephora includes:

• Aligning Sephora’s brand with other aspirational and values-driven partner brands
• Acquiring new Beauty Insider members – loyalty members power the flywheel of Sephora.com
• Driving incremental Operating Profit from sales on partner channels

The benefit to our Partners includes:

• Aligning Partner’s brand with Sephora’s brand and credibility
• Turn-key access to Sephora’s best-in-class, prestige beauty assortment & Sephora’s brand authority
• Driving incremental GMV/Sales and traffic from the Sephora beauty category

Your role at Sephora... As our Senior Manager, Commerce Partnerships New Verticals, you will serve as the point person for the Commerce Partners relationships (e.g. Sephora @ Zappos), overseeing the day-to-day business (strategy & operations), accountable for the business performance, including sales, and act as an advisor on the best way to bring their beauty clients the Sephora beauty products they crave. You will become well versed in all aspects of Sephora.com and be able to translate (and advocate) that to the New Partner commerce properties. You ensure the internal team and Partner teams have the playbooks and tools necessary to successfully hit targets, grow the businesses, and offer a stellar client experience including ensuring operational excellence, resolving pain points, and managing enhancements to the partnership. The role reports to the Director, Commerce Partnerships.

• Oversee day-to-day “account management” of New Partners (e.g. Sephora @ Zappos) including meeting ownership, agendas, roadmap alignment, cross-business workstreams, and project managing in-progress workflow, following up with cross-functional partners and overall accountability
• Achieve the financial goals of the Partnership by closely monitoring performance, gleaning actionable insights from performance reporting, and driving toward active lever management
• Develop and maintain key relationships with the Partner organization(s) and key internal cross-functional partners within Sephora, driving focus and accountability to best actions to drive the business
• Advocating and influencing to ensure a stellar and seamless client experience on Partner properties, creatively problem-solving challenges with actionable recommendations and actively working to ensure the execution of initiatives and workstreams to reach collective goals
• Work closely to gain alignment with key Sephora functional groups to ensure Partner is leveraging Sephora assets, strategies, and processes
• Develop playbooks, templates, scalable processes, and business structures supportive of sizably growing the partnership
• Key point person responsible for the coordination and alignment of the cross-functional teams and workstreams including client experience & product/tech roadmap, and operational and post-purchase experience, including supporting financial reconciliation coordination, or other areas of the business as needed
• In partnership with the key cross-functional partners, identify opportunities to build infrastructure and key functionality across the Partner ecosystem to improve the client experience. Program manage enhancements and roadmap initiatives
• Maintain expertise in digital commerce and related best practices by staying current with trends and competition
• Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative

We would love to hear from you if…

• 7+ years ecommerce experience in eCommerce, partnerships, or consumer digital business strategy & operations
• Strong interpersonal skills with the ability to effectively find common ground among partners with various communication styles and goals, and operate with high energy and flexibility in a changing environment
• High level of initiative, able to work independently on multiple projects and tasks in a fast-paced environment
• Demonstrated background in driving/operating a digital commerce business, reaching financial targets & optimizing levers
• Strong focus on follow-through and execution of projects across teams and/or organizations
• Exemplary analysis and problem-solving resolution at a strategic, financial, and tactical level
• Excellent written and oral communication skills
• Strong organizational and time management skills
• Ability to work and lead cross-functionally to resolve issues quickly and effectively
• Very proficient with Excel, Word, and PowerPoint
• Ability to travel to Commerce Partners locations, potentially involving overnight(s) travel

The annual base salary range for this position is $138,000.00 - $155,000.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program.

While at Sephora, you’ll enjoy…

• 
  The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.