Job description

Senior Manager, Human Resources – Northeast Region

ABOUT US:

Metro One LPSG is the U.S. leader in providing professional and dedicated security and loss prevention services to national clients. We are a rapidly growing organization, transforming the contract security industry and currently on the lookout for talented, committed and determined individuals to help us carry out our Mission. Our environment is dynamic, committed to “dedicated and quality service delivery” for our clients and a “best in class” employee experience for our thousands of security and LP officers.

Summary:

Metro One is looking for a Director, Human Resources for our Northeast Region based out of Staten Island, New York or New Jersey. This position will report to our Chief People Officer who is based out of Plano, Texas. Metro One is looking for a Director, HR that has experience with Litigation, Employee Relations, Talent Acquisition, Employee Performance and Client Relations to maintain and elevate the client and employee experience throughout the Northeast region.

Director, Human Resources – Northeast Requirements:

• Minimum Bachelor’s Degree in Human Resources
• Minimum 4 years of talent acquisition experience
• Minimum 4 years in HR Generalist roles
• Minimum 4 years Employee Relations experience
• Minimum 4 years Litigation experience
• Minimum 4 years travel experience.
• Must be willing to participate in the Company’s pre-employment screening process and continuously meet any applicable state, county and municipal requirements.

Director, Human Resources – Northeast Pay & Benefits:

• Competitive compensation based on experience
• Health, Dental, and Vision offered
• Opportunity for growth

Director, Human Resources – Northeast Daily Duties:

• Respond with urgency to client concerns. Document deficiencies noted during site visits and follow-up with appropriate communication, training, instructions, etc., providing client with corrective action taken.
• Coordinate with Recruiters regarding field visit schedules, field recruiting, client contacts, officer coaching and retraining, and following-up on corrective measures and client requests.
• Review assignment requests made by clients to ensure that recommended staff meet company and client standards prior to assignment.
• Maintain staffing levels to adequate levels through effective communication and collaboration with Recruiters.
• Maintain standards relative to overtime performance through effective scheduling and by supporting Recruitment Strategies.
• Monitor staff performance by communicating with site managers, field managers, and clients. Document substandard performance and collaborate with the Human Resources Division to implement Progressive Discipline Strategies when necessary.
• Issue written reprimands to staff when warranted, and maintain liaison with the Human Resources Division. Conversely, document notable achievements in the same manner.
• Plan, develop, and execute an effective recruiting strategy. Develop an organized pipeline of candidates.
• Screen candidates for qualifications, cultural fit, and potential for upward mobility.
• Develop and Manage relationships with Recruiting Services and Platforms.
• Maintain attendance standards by taking corrective measures for lateness, excessive call-outs, and no call/no show occasions.
• Proactively monitor and adjust stand-by programs to accommodate holidays, weather conditions, and call-out trends.
• Support Recruiter(s) in interviewing new hires when necessary, scheduling new hires appropriate to client standards, and providing schedules immediately upon officers’ completion of training. Follow-up to ensure new hires are fully integrated into the schedule in subsequent weeks.
• Implement measures to reduce turnover.
• Communicate changes in payroll records to the Payroll Office and Human Resources Division and provide immediate response to payroll discrepancies filed by officers.
• Ensure compliance to post orders, uniform requirements, retraining and licensing requirements.

If you meet the above qualifications for our Senior Manager, Human Resources – Northeast position, please apply today!

Metro One LPSG is an Equal Opportunity Employer committed to embrace diversity.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you able to commute to our office in Staten Island and/or New Jersey?

Experience:

• Talent acquisition: 4 years (Preferred)
• Human resources: 4 years (Preferred)
• Litigation: 4 years (Preferred)

Work Location: Multiple Locations

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