Job description
Rancho Cucamonga Office, 9531 Milliken Ave, Rancho Cucamonga, California, United States of America Req #6
Friday, April 14, 2023
The Senior Service Technician is responsible for determining the proper solutions to provide timely resolution to service requests, satisfying customer needs by making appropriate recommendations and repairs while on site.
Responsibilities include troubleshooting, performing routine maintenance, setting up monitoring accounts, completing small project installations (upgrading or replacing equipment), system programming, and pre-sales job walks.
Join o
ur team today! Apply now!
Essential Functions:
Essential Functions:
- Possess knowledge of security, nurse call, and fire life safety systems, including but not limited to EST3, Lenel, and Ascom
- Understands technical problems effectively through the proper analysis, evaluation and diagnostic of system issues and determines proper solutions to produce timely resolution.
- Services existing and/or new customers by analyzing work orders, planning a daily travel schedule, performing troubleshooting and determining a course of action timely.
- Ensures that Service Ticket accurately represents work performed, reviews resolution with customer and obtains sign-off of work performed, uploading to service ticket before leaving the customer site.
Position Requirements:
- 1-2 years technical support
- 2-5 years construction/low voltage installation
- High School diploma (or equivalent), valid California Driver License and proof of auto insurance.
Physical Demands & Work Environment:
- Ability to drive for 2+ hours in a work shift/day, daily
- Ability to walk, bend, stoop, hear, and speak, daily
- Ability to work in indoor and outdoor environments, under all temperature variations
- Ascend/Descend and work at heights above 6ft and extreme heights, occasionally
- Move/Transport items weighing 20 pounds, occasionally
- Position self to work in confined spaces, occasionally
- Pushing/Pulling using upper extremities, daily
- Stand or Sit for long periods (4+ hours), daily
- May operate company vehicle occasionally
- Work environment may be construction sites, commercial buildings, high rise/mid-rise buildings, and/or hospitals with patient contact.
At TRL Systems, we've been keeping people and their property safe for 40 years. As an integrator of Fire Alarm, Nurse Call, and Security systems, everything we do has the potential to save lives and you get to be a part of that. Your role is important and here’s what you can expect as a member of our TRL Team:
Comprehensive Benefits Package: Medical insurance, dental insurance, life insurance, 401k plan, paid holidays, Paid Time Off- Employee Merit and Longevity Awards: Merit rewards that you can use to get items such as branded apparel, video game consoles, headphones and more and longevity awards like golfing gear, purses, BBQs, and watches just to name a few
- Company Sponsored Events: Family-friendly events with food, games and prizes
- Training and Development Classes available to develop you personally and professionally to help you be the best version of you possible!
- Career Advancement: We want to partner with you to build a long and successful career at TRL and will help you realize your potential
Other details
- Pay Type Hourly
- Required Education High School
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