Job description
SUMMARY
Greets and serves members and guests professionally and proficiently using formal fine dining a la carte and banquet techniques.
You will be serving members and guests in an upscale, non-tipping country club setting. Must have serving experience, great attention to detail, and be capable of multitasking. Work hours are Evenings, Weekends, and some Holidays, with 25-27 average weekly hours. Standard work days are Wednesday through Sunday. Starting pay is $20.00 - $23.00 per hour starting pay depending on experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Serves as a representative of the Club, displaying courtesy, tact, consideration, and discretion in all interactions with other staff, management, members, and guests.
- Compliance with all Club Safety Regulations and participation in ongoing Safety Seminars.
- Must follow all LJCC departmental policies.
- Must have the knowledge, and be able to communicate all food and beverage menu offerings.
- Must be proficient in all forms of a la carte, banquet service, and techniques regarding serving, clearing, and service order.
- If in the Traditions Room, set up and clean up daily happy hour, set out and maintain newspapers and magazines in an orderly fashion, and maintain Card Room in an orderly fashion.
- Check-in with the supervisor after clocking in to receive assignments.
- Check tables in the assigned section. Fill condiments, clean silver/presentation, and correct size linen/glassware. Perform assigned opening side work, making sure kitchen and side stations are adequately stocked for meal service.
- Attend weekly Food and Beverage Service Meetings.
- Consistently utilize proper service techniques as follows:
- Greet members/guests and take beverage orders. Offer wine list and suggestions.
- Determine member name and number, and open all tickets under the correct member number.
- After a cocktail period, present menus and announce featured selections. Make the presentation brief, concise, and appealing.
- Take food orders, starting with ladies first and ending with host members. Use a note pad and assign each person to the proper seat number.
- Enter orders into POS, by seat numbers and include special requests. Review before sending to the kitchen.
- Make sure that proper silverware has been pre-set for the upcoming course.
- Serve each course in the same order that the original was taken.
- Ensure that the busser is taking proper care of the table, including clearing and replenishing of beverages.
- Present dessert and after-dinner drink menus, and describe featured items.
- Accurately and quickly complete checks and present them to the member at the end of the meal. Member name and number must match the signature.
- In general, check back frequently, but subtly, to ensure that the guest is enjoying their experience. Avoid interrupting conversations.
- Double-check all tickets for accuracy and turn them in to the supervisor.
- Remain on the floor and in your station as much as possible. If it is necessary to go into the kitchen, only communicate through the Expeditor or the Kitchen Supervisor on duty.
- Maintain a safe, clean, organized, and stocked work area.
- Complete assigned side work duties, reset station for the following shift and check with a supervisor before clocking out or leaving for breaks. Remain at your station until the reliever is present and has been briefed on the status of your tables.
- Ability to open, present, and serve wine correctly.
- Must be able to read, interpret, and set up events per BEO (Banquet Event Order) instructions and set-up diagrams.
- Must have knowledge of beverage and wine pricing.
- Must follow responsible service guidelines regarding alcohol consumption. Supervisors must be informed immediately in situations of overconsumption.
- Communicate any member or guest needs/complaints immediately to the Supervisor on duty.
- Other duties as assigned.
OTHER DUTIES AND RESPONSIBILITIES
(Responsibilities/important duties performed occasionally or in addition to the essential duties of the position.)
Essential Skills Required
Essential Skills Required
- Must possess complete knowledge of all menu items, as well as wine list and available bar drinks.
- Must display confidence in making food and wine recommendations, and in making recommendations.
- Must become familiar with members, their likes and dislikes.
- Must be able to communicate effectively with members, guests, and employees. Understanding of English language is essential for communication with members and guests.
- Must consistently display a positive and professional image.
- LJCC Server Basic Training required.
- Entry Level.
- Less than 1 year fine dining experience.
WORKING CONDITIONS AND ENVIRONMENT
(i.e., necessary travel, unusual work hours, unusual environmental conditions, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
PHYSICAL DEMANDS (Walking, lifting, equipment, operation, etc.)
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Ability to lift/carry up to 40 lbs.
- Ability to stand while working 67 – 100% of time.
- Ability to bend, kneel, or squat for intermittent periods 1 – 33% of time.
- Digital and wrist dexterity 67 – 100% of time.
- Repetitive movement of arm at shoulder for intermittent periods 67 – 100% of time.
- Repetitive movement of both hands for intermittent periods 67 – 100% of time.
- Ability to reach with hands and arms for intermittent periods 67 – 100% of time.
- Ability to twist neck for intermittent periods 67 – 100% of time.
Required Certificates, Licenses, Registrations
- Food Handlers Certification
offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.