Company Description

Our mission at Bullfrog Spas is simple: Create peaceful lives. This mission is realized for customers through incredible products and services, but our mission also applies to us. At Bullfrog Spas we do our very best to make our own lives and those of our fellow team members peaceful. We're guided by the values of care, commitment, trust, and innovation. Committed team members and this values-driven culture have helped to make Bullfrog Spas the fastest-growing premium hot tub manufacturer in the world, one of Utah's premier brands, and an amazing place to work and grow in your career.

Summary

This is a working role. You will wear multiple hats on any given day and drive the success of the team. Bullfrog Spas is looking for a person with strong leadership skills, and a do what it takes attitude.

Responsibilities

• Provide service and maintenance to trailers and vehicles, report and record service to the corporate office.
• Lift, push, and pull up to 150lbs
• Work in an outdoor environment 50% of the time
• Oversee current and future processes are being followed
• Develop team members into strong leaders
• Unload and inventory spas coming in to the facility
• Repair customers spas in the shop
• General house keeping
• Back up field service and delivery teams when needed
• Work with Scheduler to ensure successful deliveries and service are completed
• Hold team accountable to the process, teach, train and uplift team members
• Maintain inventory of spa parts on the vehicle and in the store organized, labeled, and stocked
• Provide water tests for customers
• Provide service to customers in local area
• Assist local store sales team when necessary
• Provide technical support to customers
• Assist in setting up shows and show room at local store
• Maintain and submit expense reports monthly
• Communicate local needs with service manager to improve the customer experience
• Maintain local service schedule, detailed notes of service provided, close service tickets, and collect payments from customers
• Schedule local service calls with the customer
• Assist with general maintenance needs for the local store facility
• Ship replaced warranty parts to Bullfrog manufacturing facility

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills: Ability to read, analyze, and interpret common customer information, service manuals, etc. Ability to effectively present information to management or the customer

Mathematical Skills: Ability to calculate figures and amounts such as discounts, percentages, etc.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.

Computer Skills: To perform this job successfully, an individual should have knowledge of general computer software such as Microsoft Office.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to perform physical maintenance to the product in hot weather conditions.