Job description

Objective:
The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Service Coordinator is responsible for scheduling clients and Care Professionals in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.

Primary responsibilities include, but are not limited to:

• Reflect the values of Indiana Inc,. d.b.a. an independently owned and operated Home Instead franchise.
• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Create and maintain client and Care Pro schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
• Monitor, mediate, and log all client and Care Pro activity utilizing the software system.
• Follow up with all client and Care Pro issues to ensure their problems are resolved.
• Enter and maintain accurate client and Care Pro records in the software system.
• Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.
• Follow up and communicate Care Pro and client issues to ensure problems are resolved.
• Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
• Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
• Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Education/Experience Requirements:

• Prefer college graduation or the equivalent
• Two years of related business experience or an equivalent combination of education and work experience may be considered.
• Must posses a valid driver's license.

Complete job description will be given to those who are interviewed. The job is at our 3414 W Fox Ridge Lane, Muncie, IN 47304 office. Competitive pay and benefits. This position is M-F from 8-4. Additional on-call assistance may be required.
Apply at: https://homeinstead.com/681

Apply today to join our team! Submit complete resume with application.

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