Material Handling Inc. is a leading Material Handling provider in the Southeast and we are looking to add to our Chattanooga Service team. We are looking for a Service Coordinator to be responsible for specific daily administrative service functions in support of our Service operations while maintaining a high level of customer satisfaction. If you have a great attitude, are detail oriented, have strong communication skills, and a desire to deliver world class customer service then we want to talk to you. We offer a great team culture, competitive pay, strong benefits package including health/dental/vision/life insurance and 401(k) with employer match, opportunities for training, growth and advancement.

Job Requirements include the following but other duties may be assigned:

• Checks notes in work orders to ensure description of repair is clear and concise.
• Checks timecards daily to ensure correct posting of time to work orders.
• Processes purchase orders and vendor invoices with correct G/L codes and submitting them to Accounts Payable.
• Makes sure any sublet vendor charges are posted correctly to work orders.
• Generates and distributes customer maintenance history reports.
• Manages the Waiting on P.O. WIP, requesting purchase orders from customers daily in order to complete the billing process.
• Processes credit memos and rebills as required.
• Processes credit card payments.
• Assists with Accounts Receivable collection efforts.
• Answers customer questions and addresses customer problems.
• Fields customer calls, gathers appropriate and necessary information, and provides excellent customer service to include follow up communications and honoring our commitments.
• May work directly with technicians helping to dispatch them on customer calls.

Required Skills

• High school diploma, G.E.D. or tech school graduate preferred.
  
• High ability to multitask and prioritize responsibilities.
• Prior experience in a service-oriented environment and use of a service scheduling software highly preferred.
• Strong Math Skills, Customer Service Skills, Organization and Professional Communication are a Must

Benefits

• Company provided training to give you the skills to be successful.
• Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Short Term & Long Term Disability Plans
• 401K with Match
• Holidays and Paid Time Off