TELACU Residential Management, Inc. (TRM) has developed thousands of apartment homes, creating beautiful residential communities throughout California. These communities are operated by TELACU Residential Management, Inc. (TRM), which provides the highest levels of in-house oversight, security, maintenance and social service care that our residents deserve. Each community is managed with the philosophy that we are servants in their home, rather than them being guests in ours.

We are looking to hire a Resident Services Coordinator who can be responsible for providing a supportive, service-oriented environment to senior and/or physically challenged residents living at TELACU Residential Management (TRM) housing communities. The Resident Services Coordinator (RSC) will be assigned specific housing communities to work in conjunction with on-site staff.

Essential Job Duties

• Serves as resident advocate when an issue arises that affects their daily lives or well-being.
• Initiates 504 process for reasonable accommodations and modifications to address residents needs and manages process to ensure timeliness of completion. Works with the 504 Coordinator and maintenance staff, as needed based on approval or denial of accommodation by completing the process with a written notification to resident of the final resolution of 504 request.
• Prepare a Supportive Services Plan. The plan must include: [1] activities and services that facilitate safely aging in place by helping participants proactively address their health and social support needs; [2] provide an ongoing benefit to maximize the impact of the funds; and [3] include the use of evidence-based programming (EBP) or evidence-informed programs.
• Supports the Resident Services Supervisor in preparing and writing grants, proposals, applications, and reporting.
• Provides case management by assessing resident’s need with self-disclosed care needs; updates support/needs in response to changing needs as residents age in place.
• Develops resource directories for the housing community by working with property management team on outreach process and educates residents about community programs and resources.
• Serves as resident advocate when an issue arises that affects their daily lives or well-being.
• Initiates 504 process for reasonable accommodations and modifications to address residents needs and manages process to ensure timeliness of completion. Works with the 504 Coordinator and maintenance staff, as needed based on approval or denial of accommodation by completing the process with a written notification to resident of the final resolution of 504 request.
• Prepare a Supportive Services Plan. The plan must include: [1] activities and services that facilitate safely aging in place by helping participants proactively address their health and social support needs; [2] provide an ongoing benefit to maximize the impact of the funds; and [3] include the use of evidence-based programming (EBP) or evidence-informed programs.
• Supports the Resident Services Supervisor in preparing and writing grants, proposals, applications, and reporting.
• Provides case management by assessing resident’s need with self-disclosed care needs; updates support/needs in response to changing needs as residents age in place.
• Develops resource directories for the housing community by working with property management team on outreach process and educates residents about community programs and resources.

OTHER DUTIES

• Timely submittal of required reports that include semi-monthly management, monthly frail, and at-risk reports, as outlined in the Operational Policies and Procedures Manual (OPPM) and HUD.
• Maintains necessary data using AASC Online; case management, progress updates, to include interactions, program participation, and sentinel events (falls, emergency department visits).
• Maintains personal resident information in accordance with applicable privacy and confidentiality requirements per policy and HUD requirements.
• Must respond to calls and/or after hours or weekends as needed by the assigned housing community.

EXPERIENCE & EDUCATION:

• Bachelor’s degree in Social Work, Gerontology, Psychology or Counseling or equivalent combination of education and experience.
• Must be bilingual (English/Spanish)
• Ability to advocate, organize and problem-solve.
• Ability to communicate in understandable lay language at appropriate literacy and cognitive level ability by residents, both verbal and written communications.
• Understanding the needs of low-income older adults and persons with disabilities in a sensitive manner.
• Disciplined to be self-starter, work independently, and be part of a team.
• Ability to multi-task and establish priorities in a sometimes busy and stressful environment.
• Ability to establish positive and collaborative relationships with residents, staff, and community-based providers.
• Experience working with older adults and special need individuals.
• Knowledge of program and services to support the elderly and special needs population.
• Cultural competency with diverse populations, individuals from different ethnic and racial backgrounds, including working with non-English speaking adults.
• Familiarity and understanding of working with individuals with mental health needs.
• Strong verbal, written, and interpersonal communication skills.

COMPUTER & SOFTWARE SKILLS:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Internet.
• Familiar with AASC Online and HUD provided Software; not preferred.

TRAVEL:

• Occasional local travel to corporate office and other TRM locations, program and services in the community, meetings held at other TRM locations and visits to local hospitals, Skilled Nursing Facilities (SNF), Assisted Living and rehabilitation facilities as needed.
• Must have a valid California Driver’s License, proof of current vehicle insurance and driving record that meets TELACU Industries insurer’s criteria; must be able to use own vehicle in the course of work.

COVID-19 Vaccination:

Must be fully COVID-19 vaccinated by the first day of work. A copy of the CDC COVID-19 Vaccination Record Card must be submitted to Human Resources.

Physical Requirements:

Constantly (6-8 hours per day) -Sitting, Using hands to finger, handle or feel (computer operation)

Occasionally (up to 3 hours per day)-Standing, Walking, Stooping/Bending, Reaching with hands and arms, Lifting of up to 20 lbs.

Work Environment & Exposures

Position may require occasional exposure to fumes or airborne particles, vibration and loud noise levels. Will be exposed to varying weather conditions, soil, pollen, grass and plant materials and fertilizer while working; will be exposed to cleaning solutions of home strength; may be exposed to industrial strength solutions for pest control, paints or solvents. Hazards: Occasionally exposed to biohazards such as blood borne pathogens, sewage, building waste.

TELACU Offers a Competitive Benefits Package:

• Medical health coverage options: Limited HMO, Full HMO and POS
• Dental coverage options: Dental HMO (DMO) and PPO
• Vision PPO insurance option
• Flexible Spending Account (FSA) for Medical Expense Reimbursement & Dependent Day Care
• 401 (k) Retirement Plan with generous employer match
• Company Paid Basic Life/ AD&D Insurance
• Voluntary Supplemental Basic Life/ AD&D Insurance
• Company Paid Long-Term Disability
• Company Paid Employee Assistance Program (EAP)
• Colonial Voluntary Supplemental Insurance Options
• Paid Time Off for Vacation, Sick and Holidays
• Education Reimbursement