Job description

Function: The Service Coordinator is responsible for the coordination and oversight of all Quality Assurance (QA) and Quality Enhancement (QE) processes in their respective region. The Service Coordinator promotes the enhancement of quality services for people supported by the agency and efficacy of service delivery in our Residential and Educational programs.

Essential Duties and Responsibilities shall include, but are not limited to the following:

Oversight of all service delivery documentation processes, including but not limited to:

• Medicaid Waiver: Obtaining copies of all Waiver paperwork, reviewing for completeness and correctness, verifying backup documentation, and coordinating these efforts with those responsible for preparing and submitting Waiver paperwork.
• Utilization Review: Ensuring eligibility is reviewed annually as part of the annual program plan review to maintain Waiver eligibility, including review of Support Coordination’s quarterly report to verify the appropriate level of care and needed supports are provided for people receiving services from TLT. This includes making appropriate referrals for other services when necessary.
• Internal Records: Oversight of ongoing internal record reviews, communication, and implementation of services and standards. This includes development and implementation of an on-going programmatic record review to ensure compliance with standards of care per funding sources, and that needs are being addressed as identified.
• Quality Enhancement (QE) Plan Development: Oversight of The Learning Tree’s QE Plan development, implementation, and revision (as needed). This includes data review, verification of corrective action, development of strategies to improve services, and preparation of reports delineating findings. This also includes collecting, organizing, and presenting incident and injury data for review by the Regional Management Team and Executive staff.
• Communicate relevant information that may impact quality of services to the Regional Director.
• Serve as liaison with Support Coordination agencies and the Department of Human Resources (DHR).
• Serve as liaison with parents and/or guardians of people receiving services from TLT.
• Oversee interactions with the Social Security Administration.
• Oversee investigations involving people receiving supports. Prepare and submit relevant investigation reports per state and federal law.
• Oversee the timely submission of reportable incidents per contracting/regulatory agency standards.
• Coordinate site reviews with contracting/regulatory agencies.
• Coordinate mock, internal monitoring semi-annually to ensure compliance with contracting/regulatory agency standards.
• Oversee monitoring of the quality of care for people supported by TLT. This includes, but is not limited to, ensuring quality enhancement staff conduct regular visits to the homes and/or programs of people receiving services, and provide feedback on any compliance concerns.
• Oversee monitoring of the assets and finances of people supported by TLT.
• Participate in the Behavior Support Plan (BSP) / Individualized Education Plan (IEP) planning process.
• Oversee scheduling of BSP meetings.
• Participate in designated committees, including presentation of data on injuries, restriction of rights, and approved physical restraints of people receiving services.
• Coordinate annual satisfaction surveys for people receiving services and their families/guardians. Present data obtained in satisfaction surveys to the Regional Management Team and Executive staff, including any corrective actions or follow-up resulting from the survey responses.
• Prepare an annual internal report on established organizational goals.
• Oversee mandatory and elective staff training documentation.
• Maintain current knowledge and practices related to QA and QE processes.
• All other duties as may be assigned by the Regional Director.

Effect on End Result:

• Quality services rendered to all service recipients.
• Well-trained, quality staff.
• Maintenance of meaningful documentation and data for tracking and trending to identify opportunities for improvement.
• Service delivery implemented in full compliance with all funder/regulatory quality standards.
• Programs will operate efficiently and safely.

Education and/or Work Experience Requirements:

• Master’s Degree in Business Administration, Social Work, Intellectual/Developmental Disabilities, or a related field is preferred.
• Experience with service delivery to people with intellectual/developmental disabilities.
• Experience with personnel supervision, demonstrated organizational skills, and a good driving record.
• Proven abilities in analytics, communication (verbal and written), and presentation of information.

Physical Requirements: Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA, and other federal laws, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal laws.

Job Type: Full-time

Pay: $47,500.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Ability to commute/relocate:

• Tallassee, AL 36078: Reliably commute or planning to relocate before starting work (Required)

Education:

• Master's (Required)

Experience:

• Team management: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.