Job description

Service Delivery Coordinator - 1243947

• Location: Kansas City, Missouri
• Shift : 10am - 6:30pm Monday - Friday
• Pay Rate : $15.40 - $20.40 OR MORE - Based on Experience

Staples is business to business. You’re what binds us together.

Join our Staples World Class Supply Chain Team and deliver essential products to our customers.

What you’ll be doing:

Staples is looking for a dynamic individual that is highly motivated with an aptitude to learn new projects, processes and procedures. A focus on client satisfaction and time management is important for success in this role.

Safety is our utmost priority so, in this role, we will look to you to ensure safe work practices and embrace our safety culture.

You will be essential to the success of Staples Supply Chain as we deliver to our customers.

What you bring to the table:

• Support and act as a central point of communication to the Staples Third Party Management Team, internal functional areas, and including external customers
• Provide superior customer service to all internal and external customers by researching and helping resolve delivery issues throughout the day as needed
• Trouble-shoot, problem solve and provide consultation and documenting processes to ensure timely resolution of all customer issues are completed
• Resolve customer issues such as, pick up’s, deliveries, monitoring and maintaining urgent logs, shortage logs and damages report throughout the day; call on customers as needed
• An ability to work on a computer using Windows including Microsoft Word, Outlook and Excel and ability to learn/understand WMS systems
• An ability to adopt our safety procedures quickly and ensure safe work practices
• An ability to work in a warehouse environment with seasonal temperature variations

Qualifications :

What’s needed- Basic Qualifications

• Must be at least 18 years old
• Basic English language skills (both verbal and written communications)
• As a Full-Time associate, you must have the ability to work additional hours beyond scheduled shift; additional overtime hours will be required based on business need

What’s needed- Preferred Qualifications

• High School Diploma /GED or equivalent work experience

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We Offer:

• Competitive Pay
• Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Center
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays), Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more

Job Type: Full-time

Pay: $15.40 - $20.40 per hour

Benefits:

• 401(k) matching
• Paid time off

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work Location: On the road

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