Founded in 2002 and headquartered in CO, American Auto Shield specialize in 3rd party administration, providing nationwide coverage and claims services for vehicle and home service contracts offered through dealers, agents, direct marketers, membership organizations and lenders. Our expertise, complemented by our strategic partnerships, allows us to develop and deliver products that provide superior coverage and service. The Service Desk Analyst will support employees by providing a variety of hardware and software administration and support tasks to ensure our customers receive excellent service.

What will you do in this role?

You will…

• Troubleshoots, resolves and provides solutions to end-user problems.
• Administers employee accounts including provisioning, deprovisioning and configuration using on-premise and cloud-based software solutions.
• Participation in the service desk/ticketing system to monitor, document, close incidents, provide disaster recovery and other IT processes.
• Support of office audio visual technologies in company conference rooms.
• Participation in IT on-call rotation including support during non-business hours.
• Other duties as assigned.

What will you need to bring to the table in order to be successful in this role?

• A minimum of 1-3 years of experience in IT Support or similar role.
• Extensive experience in Microsoft technologies including Office 365, Exchange and Teams Experience with web conferencing and phone/PBX system provisioning and support.
• Basic Networking skills including TCP/IP addressing, VPN configuration, wireless and DHCP mechanisms.
• Knowledge of working on hardware / software issues with both desktop workstations and laptops.
• Strong communication, interpersonal, organizational, analytical and problem-solving skills.
• ITIL v3/v4 and Microsoft certification is a plus

Why work for us? We are excited to provide:

• Competitive compensation starts from $47,000 depending on experience*
• Discretionary Bonus opportunity
• Comprehensive benefits package
  • Medical
  • Dental
  • Vision
  • Short/Long Term Disability
  • Life Insurance
  • Flex Spending Account
  • Employee Assistance Program
• 401 (k) – company matches 4%- fully vested from day 1**
• 80 hours Year 1 of Paid Time Off
• 48 hours of Paid Sick/Wellbeing Time Off
• Voluntary Benefits
  • Pet Insurance
  • Life Insurance
• Wellness Program
• Employee recognition program
• Referral bonus
• Satisfaction of work with a highly skilled team that makes a big impact company-wide
• Hybrid work environment

Job Location
Lakewood, Colorado

• 
  Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.